We are looking for an experienced customer success person to join our team as a Client Strategy Manager on the Enterprise Team. You will take ownership of relationships with our Enterprise clients and lead their program strategy in a consultative and data-driven fashion. Your core responsibility will be working with customers as a trusted consultant and to own customer relationships completely – advising on marketing strategy, best practices and feature functionality. You will work in close coordination with Sales, Solutions Architects, and New Product Specialists to provide maximum value for your clients, while retaining and growing revenue for Attentive. You will be responsible for accurate revenue and renewal forecasting, understanding customers goals and implementing tailored success plans, driving executive level relationships, and identifying opportunities to expand the clients suite of Attentive products to satisfy their goals.

Why Attentive needs you

    • Gain the confidence of and cement relationships with clients throughout the entire lifecycle of the account including: goal-setting, value delivery, account growth, new product adoption, and renewals
    • Work independently to deliver a “consultant” perspective in all client interactions – creating customized success plans based on customers goals and challenges
    • Develop and maintain a deep understanding of our products and the broader marketing landscape – staying up to date on industry trends and best practices
    • Regularly lead and present at client meetings, both in-person and over video conference
    • Analyze customer usage to form accurate forecasts, and to have complete visibility into renewal pipeline; identify, clearly communicate, and manage risk throughout the year through proactive touch points and take the lead in developing resolution strategies
    • Lead discussions with clients to probe what new products they are interested in and what integrations they might need, and translate customer feedback into specific product requirements
    • Contribute to the continued development and improvement of the Attentive Customer experience

About you

    • 3-5 years of CS or Account Management experience required (ideally at a marketing/software company)
    • Strong understanding of growth and retention techniques and strategies
    • Demonstrate success in managing complex customer relationships, driving customer retention and expansion
    • Solutions-oriented mindset with excellent problem solving and analytical skills
    • Experience navigating complex work processes, tight timelines, and changing teams
    • Extremely detail oriented and organized – excellent communication skills and the ability to build trust, strong relationships and influence across an organization
    • Experience in Salesforce or related CRM tools, and Customer Service Software like Catalyst or related tools
    • Comfortable learning new software (for design, data management, and internal tools)
You’ll get competitive perks and benefits, from health & wellness to equity, to help you bring your best self to work.
For US based applicants:
– The US base salary range for this full-time position is $76,000 – $100,000 annually + bonus/commission + equity + benefits
– Our salary ranges are determined by role, level and location
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