Client Onboarding Manager

In this role, you will work with our customers to troubleshoot insurance issues, act as their advocate with insurance carriers, solve employer challenges with issues like enrollment and billing, and handle employee questions about coverage and eligibility. You will ensure that small business owners can buy and administer plans that are right for their employees and their families. Your main goal is to delight our customers and help eliminate the fear from purchasing and using health insurance. In this role, you’ll use multiple communication channels, including phone, chat, and email.

What you’ll do:

• Support the onboarding process of new groups from application through to successful enrollment
• Utilize phone, text, and email to provide proactive onboarding support and reconcile issues for customers
• Partner with internal team members in revenue operations and support to ensure a smooth, high satisfaction experience for customers

What you’ll bring:

• 1-2 years of experience in customer service or sales role
• Positive and optimistic personality and strong customer empathy and focus
• Highly productive with good multitasking skills
• Able to work in a high-volume work across channels and tasks
• Familiarity working with support ticketing and/or support CRM software tools
• Fantastic oral and written communication skills
• Strong desire to help businesses maximize their healthcare

What we offer:

• Generous stock option packages
• Competitive compensation
• “Take what you need” time off plan
• 100% Medical, Dental, and Vision Insurance coverage
• FSA plan
• 401k
• A values-based culture that invests in employee success

Compensation:

The base salary range for this position is $17.00 per hour