Client Marketing Specialist

As a Client Marketing Specialist at PetDesk, you’ll be a key part of our agency services team. In this remote role, you will be responsible for managing customers’ social media accounts, responding to online reviews on their behalf, and having a knowledge and understanding of the benchmarks of SEO/PPC to support client communications. Ensuring social content is informative and appealing while following each client’s individual brand guidelines and best practices. Reporting to the Client Marketing Manager, we are looking for someone with knowledge of the latest social media trends and experience in Canva design, social media scheduling, and CRM programs.

Apply if you’re excited to:

• Responsible for managing customers’ social media accounts (Facebook/Meta/Instagram and Twitter), including content creation, community management, and performance metrics
• Ensuring social content is informative and appealing while following individual brand guidelines and best practices for each client
• Managing social calendars and communicating any changes to deadlines or content
• Managing the client’s online reputation by monitoring and responding to online reviews on behalf of the client
• Monitoring community management by using programs like Sprout Social to engage, educate, and address inquiries
• Assist customers with requests and needs for graphic design requests
• Work closely with the internal customer success team to streamline processes and coordinate the execution of new customer success strategies and communications
• Manage requests/updates/issues for assigned clients via CRM/Zendesk ticketing system
• Analyze social media metrics to identify trends that may impact customer satisfaction
• Have a benchmark knowledge of SEO/PPC to be able to speak to trends and changes that may affect client satisfaction

About You

• Passionate about social media and graphic design
• Excellent knowledge of social media platforms
• The ability to work autonomously, think strategically, and have strong time-management skills
• Strong attention to detail and communication skills
• Advanced troubleshooting multi-tasking skills, and can remain calm under pressure
• Willingness to learn new skills related to client marketing (SEO, PPC, etc.)
• Preferred experience with social media, design, and social media planning
• Proficiency in Canva, HubSpot/Salesforce, Zendesk/Ticketing Systems, Sprout Social, and Google Workspace preferred

Benefits & Perks

• Medical coverage for employees and dependents (80-90% covered by employer)
• Employer HSA contribution with HDHP
• 401(k) match up to 3.5%
• Dependent Care Flexible Spending Account (FSA)
• Dental & Vision coverage available
• Basic Life and AD&D Insurance
• Short and Long Term Disability
• 13 Paid Annual Holidays
• Paid Parental Leave
• Pawternity Leave, Financial Pet Adoption Support & Subsidized Pet Insurance
• $250 Annual Stipend for Learning and Development