A Client Account Executive, SMB at Dialpad is responsible for providing best in class account management across a portfolio of existing Dialpad customers while growing YoY revenue.  Serving as a consultant to the client, the CAE will show the value of what’s possible through the implementation of additional Dialpad product suite offerings.

The CAE will develop and execute on a sales strategy for their book of business. They will be responsible for meeting/exceeding sales and revenue goals and objectives, overall customer relationship management and customer satisfaction. The CAE is ultimately responsible for making sure our customers are constantly realizing the value of their account, driving positive outcomes for both the customer and Dialpad.

The CAE is a member of the Sales organization, will carry a revenue quota and will report directly to their front line sales leader.

What you’ll do

  • Check IconFocused on a portfolio of SMB customers, the SMB CAE will own the sales process from start to finish. You will work closely with Sales Managers, Sales Engineers, Customer Success, Professional Services, Marketing and Dialpad Partners to grow our existing customer base
  • Check IconCreate an account plan for how you will achieve your quarterly goals
  • Check IconCultivate relationships with our customers to gain insight into customer strategy and expansion plans
  • Check IconWork leads and generate pipeline
  • Check IconAchieve or exceed quarterly revenue goals
  • Check IconServe as a Dialpad expert and become a trusted advisor and resource for your customers
  • Check IconIdentify customers who would be a good fit for the Customer Advisory Board and Executive Sponsor Program. Become an advocate for the customer back to Dialpad

Skills you’ll bring

  • Check Icon1-3 years of sales experience in an ever-changing environment
  • Check IconProven success in meeting and exceeding revenue targets with either a New Business or Account Management background
  • Check IconAbility to communicate, present and influence key stakeholders and decision makers
  • Check IconExperience providing timely and accurate forecasts to sales leadership
  • Check IconExcellent time management and organizational skills with the ability to track numerous details
  • Check IconWillingness to travel to customer locations or events as needed
  • Check IconSaaS sales background strongly preferred, bonus points for UCaaS/CCaaS
  • Check IconExperienced with CRM software (ex. Salesforce) and GSuite tools (Google Sheets)
  • Check IconCuriosity: Ability to get to know your customers’ business, internal teams and processes
  • Check IconClosing mindset: Get ahead of closing deals by asking closing questions early and often
  • Check IconStrategy: Ability to analyze your portfolio of accounts and develop sales strategies to target your customers for additional products they can benefit from
  • Check IconHigh energy: Ability to thrive and excel in a fast-paced, high-velocity sales environment
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