We realize people do not fit into neat boxes. We are looking for curious and empathetic individuals who are committed to developing themselves and learning new skills, and we are ready to help you do that. We cannot complete our mission without building a diverse and inclusive team. We hire the best people based on an evaluation of their potential and support them throughout their time at Cloudflare. Come join us!

We are looking for a thoughtful, detail-oriented Child Safety Specialist to work with our global Trust & Safety team. In this role, you will address sensitive and escalated abuse, compliance tasks, and Trust and Safety issues that affect our customers. This is a position where you will also gain familiarity with the inner workings of Cloudflare’s technology and policies. As a specialist, you will carefully review law enforcement and third party reports related to Child Sexual Abuse Material (CSAM) as well as helping to grow our initiates related to the Cloudflare’s efforts to fight the spread of CSAM.

Responsibilities

  • Be part of a world-class globally-distributed team
  • Evaluate risk, threats, and user privacy in critical emergency escalations
  • Help administer efficient and compliant handling of legal requests, including but not limited to requests for information, subpoenas, court orders, and voluntary emergency disclosure requests
  • Execute prompt, but thoughtful decision-making while analyzing a variety of factors that include the imminence of danger and other sensitive factors
  • Be aware of, and willing to operate in a work environment that includes the review of  highly sensitive, emotionally charged, and disturbing content such as child sexual abuse material
  • Be responsible for performing operations seamlessly and timely Service-Level Agreement (SLA) delivery along with maintaining high levels of stakeholder satisfaction
  • Partner with other teams in the company, including Policy, Legal, and the Product teams to ensure our processes are carried out in a scalable fashion
  • You may be part of the rotating weekend and off-hour coverage responsibilities

Requirements

  • You have 3-5 years of relevant experience in investigative or analytical role, preferably at an organization such as the National Center for Missing & Exploited Children (NCMEC), or an Internet Service Provider, or hosting provider
  • You’ve directly been responsible for building, or have been involved with the creation of internal child safety programs
  • Demonstrate working knowledge of DNS and how the Internet works
  • You’ve worked with lawyers, and legal teams on document production requests
  • Experience managing sensitive content and emotionally charged escalations with tact and a calm demeanor
  • You have excellent written and verbal communication skills
  • You have a strong anti-abuse and/or support escalation background
  • Strong written and verbal communication skills, attention to detail and ability to manage multiple projects and tasks

Bonus Points

  • Experience with the legal considerations related to Child Sexual Abuse Material (CSAM) material
  • You’ve worked for or closely with an organization such as the National Center for Missing & Exploited Children (NCMEC) or similar international organizations in this space
  • Familiarity with fuzzy hashing technologies or similar techniques as they apply to images
  • Familiarity with video hashing technologies
  • You’ve interacted with law enforcement individuals and agencies
  • Experience in compliance, sanctions, and similar regulatory regimes
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