As our Business Operations Manager, you’ll be responsible for:

    • Becoming an expert in all aspects of our commercial operations – from the big picture down to the detail of specific processes
    • Supporting the VP of Business Ops with prioritization and day to day running of the Business Operations team
    • Leading our more complex, strategic, and cross-functional projects – those involving multiple stakeholder teams and higher levels of ambiguity
    • Guiding and supporting other team members with their analysis, problem-solving, and project management
    • Becoming a trusted advisor to one or more of our commercial teams (i.e Marketing, Sales, and CX), and helping them to raise their game operationally
    • Performing analysis on key performance indicators (e.g. Churn indicators, upgrade pipeline, marketing channel performance)
    • Enabling stakeholder teams by rolling out new processes and software, and training team members on them
    • Maintaining and troubleshooting our existing workflows, data, and reporting

So what kind of person are we looking for in this role? The person who will be successful in this role will be:

    • Highly analytical: you’re comfortable digging into the data, pulling out insights, and using them to inform your decisions
    • Able to switch between big picture thinking and detail orientation:  you can decide what to prioritize, as well as, diving in and executing
    • Highly collaborative: you work effectively with a range of stakeholders, and become a trusted advisor to them
    • An excellent communicator: As well as solving problems, you can communicate your thinking to a wide audience
    • Driven: you’ll scope, lead and execute projects, making decisions about how to proceed in the face of uncertainty, and keep things moving through to completion

Now that we’ve told you what the job looks like, here are the qualifications we’re looking for in a candidate:

    • 5+ years experience in operations or strategy in a fast-paced environment such as a high-growth tech company; management consulting; investment banking; private equity
    • Strong quantitative skills demonstrated by proficiency with one or more common analytical tools such as Excel, SQL, Python, Tableau, etc.
    • MBA or equivalent preferred
    • Experience with SaaS business models and/or commercial operations preferred

So what can you expect after you apply? Your application will be personally reviewed by a member of the Beyond hiring team and if there is a match in your experience and the role, you will:

    • Have a video conversation with someone on our Recruiting team. This is a high-level conversation about your experience and interest, but also an opportunity for you to learn more about us
    • Meet with our VP of Business Operations and our Senior Director of Marketing
    • Complete a take-home assignment
    • Meet with a few operations and marketing team members
    • Connect with our CEO and CTO/Co-founder
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