The Business Development Consultant will be a critical part of the Partnerships and Growth Team. Reporting directly to the VP Business Development, you will be responsible for transforming how Octave engages with its multi-channel partners, including health system, large medical groups, and enterprise payor (health insurance) customers by collaborating with key internal stakeholders and departments, such as Business Operations, Revenue Cycle, Credentialing, Finance, and Data and Analytics and our external partners. You will be tasked with building sales support collateral and tools, performing market research, enhancing the infrastructure and processes used to service our external partners and key internal stakeholders, and leveraging data and insights to develop performance dashboards used across the organization. This role will contribute to the company’s success by ensuring that the Partnerships Team and Growth Team infrastructure and support tools are in place to expand high quality mental health care through its enterprise partnerships. This individual will be a dynamic and highly motivated business development consultant, who thrives on solving complex problems, is comfortable leveraging data and insights to drive decision making, and cultivates relationships with key internal partners.

Responsibilities Include:

  • Build internal partnerships structures and processes to standardize program implementation and data collection.
    • Assist in the preparation of requirements and process flow documentation in written and/or graphical form (flows).
    • Develops, drafts, and compiles client and prospective client-related pitch materials, proposals, communications, presentations, and collateral materials.
    • Participate in preparation for meetings and pitches, maintaining up to date pitch content, materials and client information.
  • Design key performance indicators (KPIs) and supporting dashboards and/or reporting to track progress and incentivize improvement; play the role of internal advocate to meet customer expectations.
    • Independently analyzes viability of potential business development activities and provides recommendations to management.
    • Support data reporting and analysis to ensure contractual obligations are met and novel insights are identified.
    • Communicate value to clients on a regular basis, using data to tell meaningful and actionable stories to our client partners and linking results to the client’s key business objectives.
  • Generate qualified leads and support triangulation within the Behavioral Healthcare market.
    • Identify growth opportunities and conduct business outreach to prospect new business, effectively manage the market, and close new partnerships.
    • Create and develop relationships at assigned enterprise accounts, earning trusted advisor status with customer executives and staff.
    • Provide strategic consultancy by understanding the client’s strategy and vision in conjunction with current business practices.
  • Deliver strategic and actionable market research to shape business decisions throughout the organization.
    • Prepares competitive analysis and other research for use in identifying business opportunities and industry trends for the Board and Executives.
    • Assists in conducting business and gap analysis to align solutions with business initiative; suggest and implement ideas to solve for process gaps and system gaps.
  • Facilitate implementation  and execution of all contract obligations.
    • Manage planning process for contract renewals and negotiations including assessment of historical performance, improvement opportunities and strategic growth initiatives.
    • Coordinate teams at Octave and the client to collaborate on and execute technical integrations, business decisions, and marketing campaigns
    • Manage all aspects of joint committees (agendas, meeting facilitation, action item completion).

Preferred Qualifications:

  • Preferred 7+ years progressive experience in the areas of Strategic Analysis, Business Development, Management Consulting, Sales, Partnership Development or a related field.
  • Experience in strategic or healthcare consulting, investment banking,  or leading large enterprise customer accounts in the healthcare industry; behavioral health experience a plus.
  • Bachelor’s degree in Business or related field; MBA preferred.
  • Demonstrated ability/flexibility to work cross-functionally in a fast-growing company where change is the norm.
  • Excellent interpersonal, presentation, and persuasion skills with the ability to diplomatically navigate the complexity of client relationships.
  • Superior customer service skills with the ability to articulate and respond to highly complex issues.
  • Advanced computer and analytic skills, including data analysis and experience creating client presentations that tell a compelling story of value delivered.
  • Willingness to  travel to meet with clients and company leadership as needed (10%-20%).
  • Passion for Octave’s mission to improve people’s ability to access high-quality and affordable behavioral healthcare.

Octave’s Company Values:

The below values drive our day-to-day operations.

  • We’re human beings first. We operate with empathy and kindness – with our clients, with our collaborators, and with ourselves.
  • People deserve better than status quo. We’re willing to tackle the intractable problems, no matter how big, because someone should. We ask big questions, we craft big solutions, and we challenge ourselves and others to make it happen.
  • No bystanders. No stars. No tourists. Each person has been selected to be here, and with that comes a responsibility to bring your expertise, share your ideas, and help make this company better.
  • Partnership paves the path ahead. We don’t operate in a silo, internally or externally. To transform the system, we believe in working with others to create something bigger, better, and stronger.
  • Quality is crucial at scale. Quality is core to our business, and we refuse to sacrifice it as we grow.
  • Progress is a process. In the pursuit of progress, we iterate, reflect, learn, adjust – and always leave things better than we found them.
  • There are people behind every data point. We recognize that numbers tell only one part of the story, and we also do the work to understand impacts at the individual level.

Physical Requirements:

  • Prolonged periods sitting at a desk and working on a computer.
  • Must be able to frequently communicate with others through virtual meeting applications such as Zoom and Google Meet.
  • Must be able to observe and communicate information on company provided laptop.
  • Move up to 10 pounds on occasion.
  • Must be eligible to work in the United States without sponsorship now or in the future.
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