The ideal candidate:

We are seeking a self-motivated and organized individual who is looking for a fast-paced environment where they can hit the ground running.

The Senior Billing Analyst will be responsible for owning the full cycle billing process for all Hopin customers and will work closely with the Finance Operations Manager to ensure the timely issuance of invoices and any related edits, corrections and reporting.


  • Own the customer billing process, including creating/sending invoices to customers, resolving customer disputes, keeping track of customer agreements and invoices, and the day-to-day correspondence of customer inquiries regarding invoicing
  • Performing reconciliations across financial databases to ensure the accuracy and consistency of invoicing, customer information, and overall revenue data
  • Partner with the Collections and Accounting teams to resolve customer disputes and maintain an accurate A/R aging
  • Collaborate with the Sales and Sales Operations teams to build and streamline customer account provisioning and billing processes for new products and services
  • Assist with month-end AR responsibilities, including account reconciliations and flux analysis where applicable
  • Improve the AR process through process improvements and automation
  • Identify pain points and bottlenecks in the billing process and suggest possible solutions

What you bring:

  • Bachelor’s degree in Accounting, Finance, or equivalent certification
  • Minimum two years’ experience in a billing/AR related role, high complexity preferred
  • Experience in tax treatment on invoices for US and EMEA preferred
  • Excellent organizational and planning skills: task prioritization and effective time management
  • Strong writing, presentation and informal communication skills
  • Ability to understand issues and solve problems in a timely manner
  • Proven ability to work cross-functionally to solve problems and achieve results
  • Thorough knowledge of Microsoft Office products and Accounting software (Netsuite and Salesforce experience preferred)
  • Flexible and able to organize, prioritize and complete multiple priorities and projects in a fast-paced environment
  • Collaborative team player with excellent interpersonal skills
  • Ability to learn quickly and take on challenging new projects

The Offer

  • Competitive salary
  • Fully remote, global team
  • Flexible schedules
  • Laptop assigned, Mac or Dell (Windows)
  • Health Insurance Support
  • Parental Leave
  • Monthly Wi-Fi stipend
  • $800 USD for Home-Office set up
  • $1500 USD for Learning & Development
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