SCHEDULE Work hours Monday – Friday between 5am – 6pm PST for an 8 hour shift.  To be determined by department.  


What you’ll do:

  • Be well-versed in all Invitae processes and policies to respond clearly to high volume billing tasks and inquiries
  • Maintain appropriate response time in various communication platforms (Example: phone calls, chats, emails, portal inquiries, etc)
  • Identify issues and suggest potential improvements
  • Collaborate with your team and develop best practices to ensure we are providing the best service and experience to all customers
  • Maintain an assigned schedule, and be flexible with daily schedules when business needs change
  • Examine incoming orders to ensure completeness and accuracy of required documentation for prior authorization
  • Work directly with various vendors to ensure successful submissions of prior authorizations
  • Monitor the status of prior authorization requests, follow up on pending cases, and initiate follow ups, if necessary, to ensure timely approvals
  • Stay informed about insurance policies and guidelines, ensuring that all prior authorization requests align with the necessary criteria
  • Maintain accurate records of prior authorization requests, approvals, and denials. Enter relevant information into databases
  • Participate in projects that extend beyond your day to day to stretch you to think outside the box

What you bring: 

  • Exceptional attention to detail and organizational abilities
  • Strong knowledge of medical terminology, insurance policies, and healthcare regulations
  • Have high energy, be a self-starter, great teammate and ready to roll up your sleeves to get things done
  • Possess a strong work ethic and commitment to improving patients’ lives while being flexible and adaptable with a drive to go above and beyond
  • Enjoys problem-solving in a dynamic, fast paced, team-based and rapidly changing environment
  • Provide excellent customer service by addressing inquiries from healthcare providers, patients, and insurance representatives regarding prior authorization status and requirements


  • Bachelor’s degree
  • 2+ years of healthcare billing experience, preferably in prior authorizations
  • Experience using Google Apps, Mac OS X, and CRM applications (i.e. Salesforce)


Please apply even if you don’t meet all of the “What you bring” requirements noted.  It’s rare that someone checks every single item, it’s ok, we encourage you to apply anyways.

This salary range is an estimate, and the actual salary may vary based on a wide range of factors, including your skills, qualifications, experience and location. This position is eligible for benefits including but not limited to medical, dental, vision, life insurance, disability coverage, flexible paid time off, Spring Health, Carrot Fertility, participation in a 401k with company match, ESPP, and many other additional voluntary benefits. Invitae also offers generous paid leave programs so you can spend time with your new child, recover from your own illness or care for a sick family member.
USA National Pay Range
$21.25$26.54 USD
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