Billing Operations & Strategy Specialist

The Billing Operations & Strategy Specialist supports Coinbase’s billing and collections BPO team. You’ll ensure smooth daily operations, troubleshoot billing issues, and drive workflow improvements. Responsibilities include monitoring BPO performance and serving as an escalation point. This role also contributes to strategy and process enhancements, adapting procedures to evolving business needs. Ideal candidates have a keen eye for process optimization, strong analytical skills, and a collaborative mindset.

What you’ll be doing (ie. job duties):

• Billing Operations:
  • Daily Monitoring of billing Business Process Outsourcing (BPO) performance and generating accurate invoices and resolving discrepancies effectively.
  • Monitor billing timelines, collections, and address payment-related issues
  • Ensure the team maintains and updates billing procedures and workflows as new systems, billing types, or organizational priorities emerge.
  • Collaborate with stakeholders to ensure procedural compliance and scalability.
• Process Improvement & Strategy:
  • Evaluate billing and broader operational workflows to identify inefficiencies and propose solutions.
  • Leverage tools and data to streamline and automate processes to enable scalability.
• Procedure Maintenance:
  • Oversee BPO performance, and ensure the team maintains and updates billing procedures and workflows as new systems, billing types, or organizational priorities emerge.
  • Collaborate with stakeholders to ensure procedural compliance and scalability.
• Data Management:
  • Use SQL for retrieving and analyzing billing data to provide actionable insights.
  • Work with engineers to troubleshoot systems and enhance reporting tools.
• Collaboration:
  • Coordinate with Sales, Finance, and Engineering teams to address billing and operational needs.
  • Contribute insights and facilitate improvements to operational strategies.
• Compliance:
  • Ensure all activities adhere to compliance standards, regulatory requirements, and company policies.

What we look for in you (ie. job requirements):

• 2-4 years of experience in billing, finance operations, or a similar role.
• Strong organizational, problem-solving, and analytical skills.
• Basic SQL skills for querying data and delivering insights.
• Experience managing operational procedures and updating documentation.

Nice to haves:

• Familiarity with billing software or financial systems is a plus.
• Experience with Python or other scripting tools
• Exposure to fintech, SaaS, or fast-paced environments

Job #: P70986