About Microverse

We believe the place where you are born shouldn’t determine your opportunities in life. We provide access to global opportunities by offering a world-class education no matter where you come from.

Microverse is an online school for software developers where students learn to work remotely with people from around the world. Students don’t pay tuition until they get hired and start a global career.

We are backed by amazing investors worldwide, including Y Combinator, Northzone, General Catalyst, and many world-class angel investors, such as Paul Graham, Paul Buchheit (the creator of Gmail), Kevin Hartz (the founder of Eventbrite), and Erica Brescia, Github’s COO. We are a passionate and fast-moving team of global citizens working remotely from 12+ countries.

Being remote-first and transparent, we take pride in the amazing remote culture we are building, while also making time for in-person time with team members around the world (when it is safe to do so). We are a small but mighty team of curious, life-long learners, who love tackling challenges and helping shape the future of education.

Talent is universal, but opportunity is not. We’re on a mission to change that. With the recent closing of our Series A, there has never been a more exciting time to join our growing team.

The role

We are looking for a Billing Operations Specialist that can take over day-to-day functions critical to the running of our school program. These span many areas (student billing, contracts, finance, payroll, etc.) and the successful candidate will have to draw from a large field of experiences, while at the same time be able to research and learn many others on the job.As part of a venture-backed startup, reporting to an experienced operator, you will have the opportunity to pick up best practices yet at the same time teach your team new things, as we are life-long learners ourselves. Building and supporting a world-wide team of remote workers will expose you to many new challenges, and feeling the impact of our program on thousands of students will bring a smile to your face every day.

Responsibilities

  • Support Income Share Agreement (ISA) billing process, payment plans, and related data entry:
    • Post payments in customer accounts as needed (Payoneer, TransferWise, Deel, ACH)
    • Escalation of disputes related to billing functions
    • Maintenance of billing team Zendesk ticketing system
    • Posting of external customer cash receipts on Invoiced.com
    • Preparation of refund issues
    • Responsible for monthly reconciliation of customer cash receipts
    • Update existing billing team documentation as needed
    • Maintenance and build of weekly aging and forecast files
  • Assess current billing operations, offer recommendations for improvement, and implement new processes
  • Review and evaluation of billing data for accuracy
  • Manage the sync of invoice information between Invoiced.com and QBO
  • Responsible for updating any billing errors as they occur prior to invoice submission
  • Review work and analysis produced by other members of the team and external vendors
  • Share our values, and work in accordance with those values.
  • Assist with the annual financial statement audit
  • Support additional month-end ad-hoc reporting/tasks as needed
  • Working knowledge of all billing requirements by student country, currency, and channel
  • Support team with inquiries related to billing
  • Assists in the monthly closing process for billing, collections, and revenue as needed
  • Create and distribute periodic billing metrics and reports; prepare special reports, as requested
  • Collaborate with team members to assist with ad-hoc projects and miscellaneous tasks
  • Oversees the hiring and termination process with support from the People Team

Requirements

  • Excellent verbal and written communication skills and ability to collaborate with cross-functional teams. Able to work in stressful situations with firm deadlines
  • Superior attention to detail
  • Solid understanding of billing and financial concepts
  • Data Analysis: A passion for understanding business questions and making data driven insights. Excellent analytical skills. SQL experience preferred.
  • Communication: Ability to present financial data concisely using detailed reports and charts and through written and oral communication.
  • Systems: Hands-on experience with financial and visualization software. QBO and Metabase a plus.
  • Experience owning a business function as a finance business partner.
  • Demonstrated an ability to influence business stakeholders
  • Understanding of international billing preferred
  • Excellent computer skills, self starter in picking up new and complex systems
  • Ability to work independently to meet deadlines and objectives
  • System knowledge
    • Zendesk or equivalent ticketing/CRM system
    • Google Suite (Gmail, Google Docs, Sheets, etc.)
    • Twist and/or Slack (preferred, not required)
    • Rippling (preferred, not required)
  • Proven track record for improving processes and problem-solving
  • Strong analytical and problem-solving skills

You ideally…

  • Have high empathy for working with individuals from different countries and cultures.
  • Have worked at an international all-remote startup.
  • Are eager to experiment and learn.
  • Are based in Europe, the East Coast or a similar timezone in the Americas, or Africa (for max. timezone overlap with the rest of the team).
  • Consider yourself to be a global citizen and are passionate about making opportunities more equally distributed around the world.

Benefits

Why you might be excited about us

  • Opportunity to join a fast-growing, mission-driven company
  • Make a positive impact on thousands of people’s lives around the world
  • Leading remote-first working culture shaping the future of work
    • Work from wherever you are the happiest
  • International company retreats with our global team once every ~9 months
  • Learning and development budget for books, courses, and conferences
  • Hardware & office set up stipend
  • Unlimited PTO and 12 weeks fully-paid parental leave
  • Work alongside our fully distributed team from 12 different countries
  • Our team believes in and embodies our core values:
    1. We are global citizens
    2. We are passionate about our mission
    3. We invest in people
    4. We are eager learners
    5. We are transparent
    6. We take ownership of our work
    7. We live a harmonious life

How to Apply

  • Send us a short paragraph telling us why you think you are a great fit for this position and include the word “sunshine” to make sure that you read the entire job description.
  • Applications without an introduction including the word “sunshine” will not be moved forward in the process.
  • This position is a full-time remote position.

Hiring Process

  • Due to the high number of applications we receive, we will only be able to get back to you if we decide to move forward with your application.
  • If you pass the first screening, we will invite you to the second step of our hiring process where we use a tool called Hireflix to ask a few questions. We use this tool to promote asynchronous communication and to achieve a more objective initial screening – both of which are very important in our remote environment.
  • Following steps: Interview with the hiring manager, short take-home assignment, general and cultural interview(s), then a cultural interview with our CEO.

Microverse is an equal opportunity employer and acts in this capacity without regard to race, color, religion, sex, national origin, age, or disability.

Salary Description

At Microverse, salaries are transparent and based on location and experience. The salary range for this role could be between $46,101.01 – $96,592.88. We used Santiago de Chile and London for the range benchmarks.

Some example salaries for locations are below:

  • London: $73,154.53 – $96,592.88
  • Berlin: $57,297.12 – $75,654.83
  • Barcelona: $54,475.66 – $71,929.39
  • Tel Aviv: $66,945.07 – $88,393.94
  • Lagos: $49,247.81 – $65,026.57
  • Santiago: $46,101.01 – $60,871.55
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