Billing Operations Analyst

Postscript is seeking a detail-oriented and driven Billing Operations Analyst to join our dynamic Finance team. This individual will be responsible for managing the end-to-end billing and collections process across the organization. As a critical member of the team, you’ll ensure accurate and timely billing, partner cross-functionally with Legal and Support to create effective customer payment plans, and own the collections lifecycle to maintain healthy accounts receivable.

You’ll also take the lead in resolving billing-related inquiries, maintaining internal billing infrastructure, and administering the company’s credit card software to manage budgets and monitor company spend. This role requires exceptional analytical and communication skills, a practical knowledge of accounting procedures, and the ability to thrive in a fast-paced environment.

Primary duties

• Manage the entire billing process, including the input and configuration of customer plans in the billing engine.
• Monitor and respond to requests in the billing queue, resolving customer issues accurately and efficiently.
• Work with Legal and Customer Support to structure and maintain customer payment plans.
• Own and maintain the collections process, ensuring timely follow-ups and accurate reporting.
• Investigate and resolve billing discrepancies, disputes, and errors in collaboration with internal teams and customers.
• Manage company credit card software (e.g., Divvy/Brex/Ramp), implement departmental budgets, and oversee transaction monitoring.
• Partner with the Accounting team to support reconciliation and month-end close tasks related to billing and collections.
• Drive process improvements and automation within the billing and collections functions.

What We’ll Love About You

• 3+ years of experience in billing and collections, preferably in a customer-facing environment.
• High growth startup experience preferred
• Demonstrated knowledge of general accounting principles and billing operations.
• Strong analytical skills with a proactive approach to problem-solving and process improvement.
• Excellent verbal and written communication skills; confident in engaging with internal teams and customers.
• Strong attention to detail and organizational skills with the ability to manage multiple priorities independently.
• Experience working in high-growth environments and with billing tools or financial software platforms.

What You’ll Love About Us

• Salary range of USD $88,000-$102,000  base plus significant equity (we do not have geo based salaries)
• High growth startup – plenty of room for you to directly impact the company and grow your career!
• Work from home (or wherever)
• Fun – We’re passionate and enjoy what we do
• Competitive compensation and opportunity for equity
• Flexible paid time off
• Health, dental, vision insurance