Billing and Collections Analyst

The Order to Cash team at Chainalysis splits their time between fine-tuning the details and evaluating at a 30,000 foot view of our business. Our job is to help the company plan for growth by optimizing the allocation of our resources.

As a Billing & Collections Analyst, you’ll be responsible for implementing business processes for receiving and processing customer orders. You’ll communicate with both sales and the revenue operations team to resolve any issues and ensure the collection of a high volume of AR month to month.

In this role, you’ll: 

• Process and post daily receipts to appropriate accounts
• Reconcile accounts receivable ledger to ensure accuracy and resolve any discrepancies
• Monitor accounts receivable aging to ensure compliance with company credit policies and procedures
• Contact customers regarding overdue accounts and negotiate payment terms
• Investigate and resolve payment discrepancies and customer inquiries in a timely manner
• Collaborate with other departments, such as sales and customer service, to resolve billing and customer issues
• Maintain accurate customer records and account information, including customer management cases and queue
• Assist with month-end and quarter-end closing procedures related to accounts receivable
• Assist in improving efficiency within AR / Collections by sharing ideas to streamline processes and reduce outstanding balances

We’re looking for candidates who have: 

• A Bachelor’s degree in Finance or Accounting with 3+ years of directly relevant experience

• Experience across the Order to Cash process (billing, collections, cash apps, and reconciliation)
• Excellent problem-solving skills and a strong attention to detail
• Strong Excel skills and experience with invoicing in large volumes

Nice to have experience:

• Systems experience with Salesforce, Netsuite, and/or Tesorio