As a novel and fast-moving product, Gather has many customers that need to be led through how to successfully set up their payments. We’re looking for a scrappy and friendly Billings Associate to understand our payment process to the fullest and help answer billings-related customers questions. This is key to providing an exceptional experience to everyone on the platform and diagnose where payment confusion stems from. While we expect billings to take up half of your time, you will have additional responsibilities including ensuring tax compliance, monitoring our mail inbox, submitting reimbursements, overseeing expenses, and managing accounts payable / accounts receivable.

Job Responsibilities

  • Answer incoming customer emails regarding pre-payment needs (~30 emails a day)
    • Listen, understand, and respond to client confusion on payment process
    • Manage our PO Tracking and Workflow
    • Manage mailed checks
    • Develop and maintain close relationships with client contacts – own all Gather vendor supply log ins and data entry
  • Answer incoming customer emails regarding post-payment needs
    • Process adjustments, refunds, and reconciliation of payments
    • Understand our invoicing tool to clarify payment discrepancies
    • Manage billing receipt edits for clients
  • Additional responsibilities including ensuring tax compliance, monitoring our mail inbox, submitting reimbursements, overseeing expenses, and managing accounts payable / accounts receivable.

Job Skills & Qualifications

  • Strong communication skills – personable and energized to talk to clients and team members
  • Ability to work well in a team environment
  • High personal agency
  • Timely & organized – able to juggle various projects at once
  • Structured thinking and attention to detail
  • Strong sense of professionalism and discretion
  • Self-reflective and comfortable asking for collaboration with team members

Preferences

  • 1+ years of professional work experience in similar roles
  • Accounting background
  • Previous interest/experience using Gather
  • Familiarity with Stripe
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