Confluent is seeking a Billing Analyst who is self-motivated and has great verbal and written communication skills. In this role, you will be primarily responsible for high volume billing for our customers who range from Fortune 500 corporations to smaller companies. This person will partner with the Collections team to achieve company DSO goals, building Billing metrics, and implementing automation tools and processes. We are ideally looking for a candidate with 5+ years of billing experience, in a high-growth software or SaaS based environment. Attention to detail, follow through, and planning are keys to success in this role. Since we are a fast-paced, high growth company, we are looking for an independent and effective team player to join our team and help drive our growth.

What You Will Do:

  • Timely review and processing of Sales Orders and their Billing configuration and Invoicing in NetSuite
  • Ensure adherence to non-standard/customer-specific invoicing and billing requirements (including third-party billing portals)
  • Own the maintenance of the customer billing record in NetSuite, documenting and updating all customer-specific invoicing and billing requirements
  • Manage third-party billing portal registrations, enablement tasks and timely invoice uploads
  • Manage third-party billing portals processes, including registrations, enablement tasks, timely invoice submission, and payment
  • Manage incoming emails to the Billing team and respond to inquiries and customer requests
  • Assist with managing the process of deactivating non-paying Pay- as-you-go customers
  • Point of escalation for billing related customer inquiries
  • Assist with month end close activities
  • Analyzes billing procedures and identifies opportunities for improvement
  • Provide excellent and considerate customer service to external and internal customers

What You Will Bring:

  • 5+ years of high-volume billing experience and understanding of billing procedures in a shared service environment
  • Experience managing high volumes of multiple billing types including professional services, training and usage-based billing
  • Experience with Stripe or other payment platform is a plus
  • Ability to prioritize and multi-task with a high volume of invoices and customer inquiries
  • Strong analytical skills, problem solver, detailed oriented, and appreciation for accuracy
  • Experience with Netsuite and Salesforce systems required
  • Intermediate Excel skills
  • Global experience partnering cross-functionally with Sales, Rev Ops, and Collections
  • Strong written and verbal communication skills
  • Experience with YayPay, Jira, and Google Suite is a plus
  • Prior experience with Order to Cash with an emphasis on Order Management, Collections, and Revenue.
  • Commitment to excellent customer service
  • Process improvement experience
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