Bilingual Shopper and Merchant Support Agent (Remote, Canada)

Sezzle is a cutting-edge fintech company whose long-standing mission is to financially empower the next generation. Only one in three millennials own a credit card, and the vast majority of millennials possess a subprime credit score or no score at all. To address these problems, Sezzle has built a payment platform that increases purchasing power for consumers by offering interest-free installment plans at online stores. This increase in purchasing power for consumers leads to increased sales and basket sizes for the numerous eCommerce merchants that currently work with Sezzle.

As the first and only B-Corp in the payments space, Sezzle’s goal is to help everyone pursue financial freedom, and to invest in social good and ethical initiatives that shape a better world.

At Sezzle, we’re committed to putting purpose alongside profitability. We work hard to maintain rigorous standards of social and environmental performance, accountability, and transparency to build a better world. The employees at Sezzle lean into significant societal and cultural shifts, ensuring internal and external focus on positive impacts that benefit our community.

Responsibilities: 

• Provide clear, prompt, detailed, empathetic, and customer-oriented support to our consumers and merchants
• Showcase passion and connection with the nooks and crannies product
• Assist customers and merchants in resolving inquiries from basic to complex via email, messaging and phone.
• Build a network of support and trust with our awesome customer and merchant experience team!
• Work with customers to understand how they use Sezzle services, and provide valuable feedback to Product and Development teams
• Act as an advocate for our customers and merchants, report and act on observed areas for improvement in our product or processes
• Actively seek solutions to customer needs, communicate trends to leadership, and suggest innovative solutions on behalf of the customer and merchant experience.

Ideal Experience & Skills: 

• Fluent in written and spoken Canadian French & English
• Excellent communication and interpersonal skills
• Proven success in a fast-paced support environment
• Exceptional verbal and written communication skills to provide clear, articulate and kind support in technical instructions via phone support, email, and messaging
• Ability to efficiently manage multiple tasks at the same time and utilize personal judgment to solve problems
• Driven to dig into the details of a system or process to solve problems
• Displays a passion for what you do while upholding personal and corporate integrity
• Excitement to learn new technologies and drive success
• 1+ years of support experience

Bonus Points: 

• Email, phone and/or messaging experience dealing with complex issues, troubleshooting, and problem resolution, preferably with software
• Bachelor’s degree or an equivalent combination of education and experience
• Zendesk, LiveAgent or Jira experience

Perks & Benefits: 

• Competitive salary
• Generous paid time off, sick time and volunteer hours
• Life, STD/LTD, medical, dental and vision insurance
• RRSP match
• Collaborative fun workspace
• The opportunity to join Canadian Lenders Association’s “BNPL of the Year” in 2022