Bilingual Clinical Engagement Coordinator (Remote)

Our team is passionate, driven, collaborative, intellectually curious, and excited about the opportunity to transform our  healthcare system. We’re inspired by caregivers and seek to create a platform that recognizes, utilizes and supports the vital role they play.  We strive to  continuously learn, explore, experiment and achieve results. We are here to improve the quality of life for caregivers and care recipients, allowing them to focus on the important things (like going to the mall with their grandkids)

The ideal teammate would be…

An individual passionate about helping people and problem solving through collaboration. Our ideal candidate is detail- and people-oriented, dynamic, and will always go the extra mile to see our team be successful. Someone who greatly enjoys speaking with older adults and their care teams about our program, data analysis, accountability metrics, and creating a fun work environment.  They are proactive problem-solvers and like to collaborate cross-functionally to achieve shared goals. Someone who enjoys working as a team to collectively achieve maximum results.

The ideal teammate would be able to:

• Manage large amounts of outbound calls in a timely manner
• Manage a frequently evolving outreach list to drive department member engagement
• Manage tasks for patients as needed (i.e. schedule appointments, collect consent, send documents, etc)
• Function within timeframes of a fast-paced startup in the healthcare environment
• Perform other duties as required or assigned
• Follow communication “scripts” when handling different members or situations
• Outreach to members while navigating various platforms for documentation and retrieval of member information
• Have strong communication skills, both verbal and written
• Provide exceptional interpersonal and rapport building skills
• Provide strong time management and organizational skills
• Have the ability to meet outbound call metrics daily/weekly/monthly
• Collaborate with other professionals to improve customer service
• Collaborate closely with the Program Enrollment Specialists on the post-onboarding experience for both members and caregivers, providing high-touch support and necessary resources

Would you describe yourself as someone who has:

• Fluency in both English and Spanish (required)
• A minimum of HS diploma (required)
• 2+ years of experience in a clinical call center setting environment (required)
• 1+ years of medical terminology knowledge (required)
• The ability to work remotely and has a private area in their home/workspace (required)
• A genuine, compassionate desire to serve others and help those in need
• High speed home WiFi/data connection to support company provided IT equipment

In addition to amazing teammates, we also offer:

• Health, dental, and vision insurance with a choice of many different plans/costs partially subsidized by us
• Paid vacation
• Paid Sick/personal days
• ~12 paid holidays
• One time reimbursement to set up your home office
• Monthly reimbursement for internet or other home office expenses
• Monthly gym reimbursement to be used for gyms membership and classes
• Basic Life & AD&D, Short-term and Long-term Disability Benefits paid fully by us
• Pre-tax Flex Spending/Dependent Care/Transit accounts
• 401k with a match

Pay rate is $20.00 hourly. (The referenced salary range is based on the Company’s good faith belief at the time of posting. Actual compensation may vary based on factors such as geographic location, work experience, market conditions, education/training and skill level)