A customer focused individual who responsible for assisting the team in coordinating the care of members enrolled in Medicare’s chronic care management program during each calendar month. This will primarily entail periodic telephonic outreach calls to members, caregivers, and other care team members as directed with documentation in the appropriate platform to ensure compliance. The Care Coordinator will collaborate with the supervising provider and staff to conduct outreach, assessment and service planning to coordinate care for the CCM patients.

The ideal teammate would be able to:

  • Provide practice support including: contacting members, caregivers, and care team members as directed, work closely with the clinical team to improve the health and care of our members
  • Coordinating care for members of the program
  • Data entry within operating dashboards, reporting and workflow platforms
  • Ensure Data Quality and Accuracy
  • Other administrative support

Would you describe yourself as someone who has:

  • Fluency in English and Spanish/Mandarin/Cantonese/Russian (writing, reading and speaking) (required)
  • A minimum of 2 years of experience working in a healthcare setting (required)
  • The ability to work Monday – Friday, 9:00 am – 6:00 pm EST and rotating holiday shifts (required)
  • 2+ years experience with PCP office and/or working with a health plan and coordinating services and care for members (required)
  • Knowledge and understanding of medical terminology (required)
  • Experience communicating with patients via phone/telehealth (required)
  • Knowledge and understanding of chronic care management processes  (required)
  • A customer service mindset for both internal and external customers (required)
  • Medical Assistant and or Medical Scribe Certification (required)
  • A strong proficiency in computer software navigation; data entry and data cleansing
  • A fundamental knowledge of Google Docs, Sheets, Slides or similar
  • A demonstrated ability to work effectively as a member of an interdisciplinary team, displaying good judgment and decision-making skills
  • Ability to perform duties as assigned or requested

In addition to amazing teammates, we also offer:

  • Health, dental, and vision insurance with a choice of many different plans/costs partially subsidized by us
  • Paid vacation
  • Paid Sick/personal days
  • ~12 paid holidays
  • One time reimbursement to set up your home office
  • Monthly reimbursement for internet or other home office expenses
  • Monthly gym reimbursement to be used for gyms, online classes, etc
  • Basic Life & AD&D, Short-term and Long-term Disability Benefits paid fully by us
  • Voluntary benefits such as Pet, Home and Auto, Legal Insurance plus more
  • Pre-tax Flex Spending/Dependent Care/Transit accounts
  • 401k with match

Pay rate is $20.00 hourly. (The referenced salary range is based on the Company’s good faith belief at the time of posting. Actual compensation may vary based on factors such as geographic location, work experience, market conditions, education/training and skill level).

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