Benefits Analyst

You have 3+ years of benefits administration experience. You have managed LOAs for 3+ years and understand the ins and outs of working with a PEO, as well as federal and state leave laws. You have experience supporting disability applications, understanding how and when to apply ADA, and keeping people’s health information safe.

You have excellent written communication skills and documentation practices. We’re a 100% remote team, and writing is our primary means of communication at Zapier. You’ll often communicate complex information, and need to be able to deliver the information accurately and succinctly. Additionally, you’ll need to keep excellent records and clearly document processes to keep key stakeholders informed.

You execute with empathy.  You take full ownership of your programs, relaying on your expertise and follow-through to ensure Zapiens’ needs are met. You understand these programs have personal impact to employees and take that into consideration when conducting day-to-day administration, as well as, making program and process. improvements.

You have strong attention to detail. You notice the out-of-place period at the end of the sentence in the 3rd bullet above! Your role will primarily support Zapiens during some of the best or hardest times of their lives. Delivering accurate information will be integral to delivering a best-in-class experience.

You’re good at juggling! Do you often have multiple tabs opened on your web browser? Some would say that’s hectic, but we call it organized chaos! Either way, you are great at time management, prioritizing work, and keeping track of things. In 2023, we supported ~100 leaves! You’ll juggle a variety of work and projects, and as a part of a distributed team, you’ll be trusted to work with general supervision.

Teamwork makes the dream work is not just a saying. You are able to effectively collaborate in a team, and communicate your ideas and recommendations in a clear, compelling, and engaging way, both verbal and written. You understand your partnerships and the dependencies of your work, and you’re always looking at ways to improve not just your customers’ experience but also your cross-functional partners’ experience.

Things You’ll Do

Leaves of Absence and Accommodations

• Implement and manage Zapier’s global leave (medical and parental) program. This includes serving as the main point of contact and coordinator of LOAs with all stakeholders and managing information flow between third parties and internal teams properly.
• Partner with third-party providers and payroll to ensure accurate delivery of leaves, and salary and benefits continuation.
• Stay abreast of compliance updates and requirements. Ensure all leave programs are compliant with applicable laws as well as make recommendations based on industry trends and team-member feedback.
• Handle all accommodation requests with empathy, balancing the needs of the requester with the needs of the business. Implement new processes based on feedback to improve the Zapien experience.

Perks Administration

• Serve as the employee point of contact for Benepass and perks program administration including ensuring funding is appropriately applied to the various accounts, encouraging appropriate use of funds, and answering any questions that employees have
• Maintain compliance of our perks programs through monthly reporting and receipts coordination with Accounting and Payroll. Additionally, you’ll audit the monthly expenditures to ensure they’ve been applied to the correct budgets and use these audits to improve the accuracy of the Benepass review team.
• Advise on the evolution of perks programming based on industry trends and team-member feedback

Wellness Resources

• Increase engagement and wellbeing by administrating and improving wellness resources including Wellness Coach and wellbeing resources for managers and Zapiens.
• Ensure wellbeing programs deliver a great employee experience through innovative solutions, communications, and education. As part of this, you’ll work with our ERGs and Events Teams to deliver support for their customers’ wellbeing needs and initiatives.
• Advise on the evolution of wellness programming based on industry trends and team-member feedback

Additional Things You’ll Do

• Foster strong cross-functional relationships with the Accounting/Payroll, People Team partners, and Legal teams.
• Foster strong vendor relationships to understand the programs and how to leverage the programs for maximum value for Zapiens.
• Support the administration of Health & Welfare programs as needed for our various entities.
• Leverage product marketing skills to communicate and design program collateral to ensure benefits programs are communicated effectively and creatively to employees and dependents.
• Travel for annual company summit that rotates to various cities throughout North America.
• As a part of our All Hands Support initiative, help customers have the best possible experience with Zapier