Baseball Data Support Coordinator (Seasonal)

The vision of the Baseball Data Platform team is to capture the story of baseball through its data. As a Seasonal Baseball Data Support Coordinator at MLB, you will fulfill that vision with play-by-play and Statcast tracking data by supporting our customers, tracking and improving data quality, and guiding incident response processes across technology platforms. You will partner closely with world-class software engineers, data scientists, and subject matter experts with the sports’ richest and most robust data at your fingertips.

This is a seasonal (February/March to October/November) individual contributor role, reporting to Analyst, Baseball Data. The position requires part-time hours (up to approximately 20 hours per week) compensated hourly, with an emphasis on nights and weekends, and is expected to be fully remote.

Responsibilities

• Night and/or weekend shift rotations to support MLB Club questions/needs and internal baseball technology incident response
• Investigate potential data quality issues both proactively and responsively
• Respond directly to inquiries from MLB clubs, broadcasters, and MLB leadership
• Proactively monitor Major League games, Minor League games, dashboards, and internal channels for reported data and technology issues
• Query the database to solve problems and answer questions as needed
• Collaborate with the Statcast engineering, product, data science, and content teams to ensure accuracy on the next generation of storytelling metrics

Qualifications & Skills

• Experience communicating professionally in a customer support role with technical and non-technical users
• 1+ years of experience with data and/or technology related to baseball
• Critical thinking skills and the ability to apply learnings to unique situations
• Flexibility to work scheduled night, weekend, and holiday support shifts, especially during baseball season
• Experience with SQL or similar database querying experience preferred
• Some knowledge of cutting-edge tracking technology, including optical and radar systems is preferred
• A love of baseball!

Pay Range: $24.00 – $25.00 per hour