Associate, Trust & Safety

Gemini’s Trust & Safety team is looking for a fraud associate to contribute to Gemini’s efforts in preventing fraud. In this role, you will be responsible for investigating, responding to and ultimately preventing fraud on the Gemini platform, while ensuring our customers have a both secure and seamless experience. Gemini is looking for a passionate associate who will work directly with Gemini customers in order to investigate and resolve fraud and abuse. This includes assisting customers with scams, ATOs, onboarding issues, transaction errors, and timely account security escalations.

Responsibilities:

• Respond to risk-related customer issues of varying levels of complexity, primarily via email.
• Investigate and review suspicious customers’ activities, including at Onboarding, and escalate to appropriate teams when necessary.
• Identify trends and patterns in fraud activity and suggest rule and policy changes to assist with preventing fraud.
• Leverage expert business knowledge to identify process and strategy deficiencies, and provide recommendations for operational improvement.
• Prepare ad-hoc fraud reports regarding suspicious activity, incidents, and key measurements of the fraud program.
• Have cross functional collaboration.
  • Coordinate with key stakeholders within Trust & Safety, Identity, Compliance, and Customer Support on fraud cases and to make operational improvements.
  • Directly participate in and provide necessary support for special projects and initiatives as assigned.

Minimum Qualifications:

• BA/BS in relevant field or commensurate years of experience.
• 1-3 years of financial Risk, Fraud, or Compliance Customer Support and investigations.
• Great verbal, written and communication skills.
• Ability to think on your feet and maintain composure in difficult and complex situations.
• Comfortable with making decisions in ambiguity.
• Roll-up-the-sleeves, no-task-is-too-small-attitude – willingness to do what’s necessary to ensure the safety of our customers.
• A healthy balance of empathy and skepticism, and the ability to question one’s own assumptions.
• This role may require an on call rotation.

Preferred Qualifications:

• Familiarity or experience with relational databases and Business Intelligence tools (e.g. Tableau, Looker etc.) is a huge plus.
• Familiarity with database querying languages such as SQL.
• UK, Europe, India, and other region-specific fraud knowledge is a plus.
• This role may require an on call rotation.

• Competitive starting salary
• A discretionary annual bonus
• Long-term incentive in the form of a new hire equity grant
• Comprehensive health plans
• 401K with company matching
• Paid Parental Leave
• Flexible time off

Salary Range: The base salary range for this role is between $75,000 – $93,000 in the State of New York, the State of California and the State of Washington. This range is not inclusive of our discretionary bonus or equity package. When determining a candidate’s compensation, we consider a number of factors including skillset, experience, job scope, and current market data.