Technical Support Engineers work at the intersection of our client services and engineering teams and drive customer success by helping identify and resolve critical business issues. In this role you will interact directly with our customers to provide software development and operations expertise, leveraging deep knowledge of best practices in the use of Apache Kafka, the broader Confluent Platform, as well as complementary systems. You will be hands-on in fixing issues seen by Confluent customers and contributing fixes back to the open source community. Throughout all of these interactions, you will build strong relationships with customers, ensuring exemplary support and timely resolution to customer requests.

What You Will Do:

  • Working with customers to resolve a wide range of issues with their Confluent deployments
  • Contributing to process development – we are a small team, so we are looking for people who want to help us lay the foundation for growing efficiently and with a best-in-class culture
  • Communicating with our core engineering team to provide real-time product feedback from the field
  • Improving product documentation and authoring knowledge base articles
  • Creating and reviewing product demos and internal tooling
  • Working closely with the team behind Apache Kafka!

What You Will Bring:

  • 1+ years of related experience
  • Must be able to work PST timezone
  • Excitement in learning about streaming data and becoming a domain expert in Apache Kafka
  • Experience in diagnosing, reproducing, and resolving customer issues
  • Desire to make customers successful through direct interaction
  • Two out of these three: 
    • Experience troubleshooting applications running on Linux (resource contention, network bottlenecks, etc.)
    • Operational knowledge of Java applications (jstack,jmap, etc.)
    • Experience with at least one mainstream distributed system (e.g. Kafka, Hadoop, Cassandra, etc.)
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