Associate – Revenue & Payment Operations

Our Revenue & Payment Operations Team is growing and seeking an energetic self-starter who will help support the day-to-day operations of Transcarent’s revenue cycle. In this role, you will be responsible for delivering quality billing and payment services to our clients, providers, and Members, with a strong focus on timeliness, accuracy, and efficiency. The ideal candidate has outstanding organizational skills and excels in a deliverable-focused, fast-paced environment. 

What you’ll do 

• Execute day-to-day operations of the revenue cycle for our SurgeryCare product; from initial invoicing through claims collection/review and final reconciliation 
• Independently manage case workload and complete deliverables timely, accurately, and in an organized fashion 
• Serve as the primary billing contact for an assigned group of clients and deliver an excellent client experience by addressing, escalating, and resolving billing, payment, or other issues in a timely and appropriate manner 
• Support management by finding and implementing solutions to benefit team, improve processes, and create efficiencies 
• Collaborate and problem-solve with other internal teams such as Care Support Services, Provider Relations, and Client Success 

What we’re looking for 

• Bachelor’s degree or higher, or equivalent professional experience 
• 1-3 year(s) of revenue cycle management, claims billing/coding, operations, accounting, and/or customer service experience 
• Background in healthcare, digital health, or a related discipline – startup experience is a plus 
• Proficiency with Microsoft Office applications and familiarity with other systems (NetSuite, Jira, Salesforce, etc.) 
• Comfortable working independently and as part of a team, with minimal direct supervision 
• Highly organized and detail-oriented; follows processes and procedures, but conscientious about continuously improving and creating more efficient and effective methods 
• Excellent interpersonal and communication skills; willingness to speak up, ask questions, or request clarity when something is unclear 
• Ability to shift focus when priorities change without losing sight of original tasks and deadlines 
• Comfortable in a fast-paced and evolving organization with a willingness to be flexible and pivot when needed

Total Rewards 

Individual compensation packages are based on a few different factors unique to each candidate, including primary work location and an evaluation of a candidate’s skills, experience, market demands, and internal equity.  

Salary is just one component of Transcarent’s total package. All regular employees are also eligible for the corporate bonus program or a sales incentive (target included in OTE) as well as stock options.  

Our benefits and perks programs include, but are not limited to:  

• Competitive medical, dental, and vision coverage  
• Competitive 401(k) Plan with a generous company match  
• Flexible Time Off/Paid Time Off, 12 paid holidays  
• Protection Plans including Life Insurance, Disability Insurance, and Supplemental Insurance 
• Mental Health and Wellness benefits