As part of our Member Support team, you’ll assist current and prospective members throughout their journey with Hinge Health. In this multifaceted role, you’ll become an expert in all things Hinge Health including our program’s offerings, eligibility and enrollment, and billing. You’ll use critical thinking and problem-solving skills to address member questions and concerns while navigating between multiple tools and systems. Your goal will be to provide top-notch and efficient resolutions for members and deliver a best-in-class experience.

Though entry-level, this position is ideal for an applicant with 1-2 years in a member-facing role. The right candidate will be solution-oriented with a growth mindset, have the ability to work independently, and strong writing and interpersonal skills.

We’re a rapidly-growing start-up, which means things here evolve quickly and you will need to be adaptable and comfortable with some ambiguity. This also means that you’ll have the opportunity to grow in your role as the company grows, and contribute to its future success. We’re firm believers in letting you own your role and strongly encourage continuous learning and development.

 

What You’ll Accomplish

  • Become an expert in all things Hinge Health, including solutions to common member challenges and troubleshooting techniques
  • Strengthen the members’ relationship with Hinge Health by interacting with them in a friendly, yet professional manner while providing best-in-class support, answering questions and providing solutions in a timely, efficient manner across email, phone, and chat

  • Collaborate cross-functionally with key stakeholders across Hinge Health

 

Basic Qualifications

  • At least one year of experience in a call center or customer-facing role

  • At least 6 months of experience with technical support

Preferred Qualifications

  • Bachelor’s degree or equivalent experience

  • Experience working in a remote environment

  • Experience in healthcare or tech, preferably startups

  • Familiarity with HIPAA regulations

  • Experience with Zoom Contact Center and Freshdesk, or similar call and ticketing systems

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