Associate Manager, Technical Operations

HELP US BRING THE GIFT OF HEALTH TO LIFE. Working at Pharmavite is an experience like no other. With a focus on complete nutrition for all, each endeavor is urgent and every day counts. You’ll have the opportunity to work on the #1 selling national vitamin and supplement brand, Nature Made, as well as an exciting portfolio of other products that are shaping the future of the healthy living industry. Consumer-driven innovation, high quality products and a promising portfolio, all driven by a team with a shared sense of purpose — that’s Pharmavite. Join us to bring the gift of health to life. This role is not available for sponsorship including I-983 participation. The Associate Manager, Tech Operations is responsible for bringing an optimal consumer experience to life on NatureMade.com by serving as a liaison between the DTC business and IT. This role is responsible for ensuring that the tools and technology on our website work to create a frictionless site experience for our users. This includes heavy collaboration with our IT/development team to define site requirements, scope work, and bring new features and enhancements to life on the site. This also includes overseeing how we use tools and technology to enhance our consumer experience. The Associate Manager, Tech Operations reports to the Director, DTC and Website. Critical contributions this role is counted on to deliver include: Develop and manage key relationships with technology tools and integrations used throughout the website; serve as a bridge between the DTC and IT team to ensure that were using our tools optimally, checking in regularly with vendors, and leveraging the best functionality for the business objectives. Own the advancement of key web development projects (features, enhancements and bug fixes) and tickets; working closely with IT, DTC, cross-functional teams like Brand or Legal, web development teams, and UAT teams to organize, plan and deliver the work to keep the website operating optimally. Play a key role in the sprint planning and delivery process to bring all major web enhancements to life. Responsible for the maintenance and optimization of our PIM tool to ensure accurate information gets shared with our website and other storefronts on a regular basis. Identify new ways to use PIM technology to improve processes for sharing product content and information. Serve as the key day-to-day partner with our operations and fulfillment team, partnering closely to track any concerning inventory, OOS or product issues that would potentially impact a consumer ability to buy. Work to communicate this across the DTC team. Manage day-to-day update and configuration needed to operate Shopify and the storefront by working to set up products and promos, track down order issues, assist our Consumer Affairs team in investigating customer issues, and performing the troubleshooting necessary to drive a positive consumer experience. THE IDEAL CANDIDATE The ideal candidate is a critical thinker comfortable using both sides of your brain to make something great. You are fascinated by technology, driven by what the future holds, and always willing to roll up your sleeves to help. You love taking action creatively solving problems, and bringing others along on the journey with you. CRITICAL SUCCESS FACTORS Youll be most successful in this role if you have: Experience maintaining and configuring DTC or commerce websites in a Shopify Plus environment; managing products, promos, content and troubleshooting key issues with orders and customers Worked with technical teams to identify, create and scope features, enhancements and fixes for a web environment; being a part of the entire process from conceptualization to testing and delivery Possess a thorough understanding of eCommerce tools and technologies such as Algolia, Bazaarvoice, and Salsify (among others) Experience working in Google Analytics with an ability to navigate the platform independently to evaluate data; experience with other web analytics platforms and dashboards preferred Strong organizational and project management skills, with a demonstrated ability to work cross-funcitonally to achieve outcomes. CAPABILITIES & SKILLS Required In order to take on these challenges, youll need to have: At least 4 years of experience working on DTC, retail or commerce-based websites with direct responsibility for managing the day-to-day aspects within a Shopify Plus environment An ability to manage multiple projects at once Excellent written and verbal communication skills with a drive to build lasting relationships across the business Experience working in a highly cross-functional environment with the ability to travel to our headquarters in West Hills up to 10% of the year Bachelors Degree or equivalent work experience. OUR OFFER Here, career paths aren’t predefined, and bureaucratic limitations don’t exist — you have the opportunity to grow, learn from industry pioneers, and develop the way you want to. Pharmavite is investing more in the development of our team — to help us deliver on our purpose and help you achieve your career aspirations. Our environment is geared to fuel curiosity, encourage experimentation, and generate learning as this is the way we develop ourselves and our organization. Pharmavite is committed to meeting the needs of our employees and their families with a Total Rewards package that’s as comprehensive as the vitamins and supplements we deliver to consumers. With competitive compensation programs and standout benefits, we provide employees with optimal health and well-being — as well as peace of mind. These rewards — plus our new recognition program — ensure employees feel supported both at work and home. The salary range for this position is based on national standards. For candidates in California and New York metro the Target Base Pay Range is $78,000 – $128,000, to reflect the cost of living and market conditions in those areas. Actual compensation will take into account a wide range of factors that are unique to each candidate, including but not limited to geographic location, education, experience, qualifications and job-related skills. It is not typical for an individual to be hired above the midpoint of the range for their role and compensation decisions depend on the facts and circumstances of each case. This information is provided to applicants in accordance with state and local laws. Base pay is only one component of our total rewards offerings, and we will take the full offering into consideration when presenting an offer of employment. Our total rewards package for this position may also include an annual performance bonus, Medical, dental and vision benefits, 401K match, and other wellness benefits. Visit Pharmavite.com/careers to learn more about our mission and discover an opportunity that’s right for you. Health and wellness begins with us. Pharmavite is an equal employment and affirmative action employer F/M/Disability/Vet/Sexual Orientation/Gender Identity. All qualified applicants are encouraged to apply and will receive consideration for employment without regard to their protected veteran or disabled status, or any protected status. We do not discriminate in employment based on race, color, religion, age, sex, sexual orientation, gender identity, national origin, or any other basis covered by applicable law. All employment is decided based on qualifications, merit, and business need. Disclaimer The above information on this description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications of employees assigned to this job. CALIFORNIA FAIR CHANCE ACT: Qualified Applicants with arrest or conviction records will be considered for Employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. JOB ALERT FRAUD: We have become aware of scams from individuals, organizations, and internet sites claiming to represent Pharmavite in recruitment activities in return for disclosing financial information. Our hiring process does not include text-based conversations or interviews and never requires payment or fees from job applicants. All of our career opportunities are regularly published and updated on Pharmavite.coms Careers section. If you have already provided your personal information, please report it to your local authorities. Any fraudulent activity should be reported to: recruiting@pharmavite.com. #WIM More than 50 years ago, our founders aimed to improve health & wellness by focusing on the basicsgood nutrition and essential vitamins & minerals. Since that day, weve become a leader in the health and wellness industry and have earned the trust of consumers, healthcare professionals, and retailers alike. Our sole purpose then and now is to bring the gift of health to life, by helping people achieve a healthier way of living. This purpose is our passion and priority. Helping people live healthier, fulfilling lives is no simple task. Guiding us on our journey are our core beliefs. Simply put, we believe energy and vitality fuel the pursuit of happiness. We believe our world of plenty is creating a poverty of health, but good health should be within reach for all. We also believe in achieving good health through the power of complete nutritionnot quick fixesand that you cant have trust without truth. Culture isn’t something that’s easily explained, but you know it when you feel it. And at Pharmavite, we like our people to feel supported. PRO-GROWTH You deserve opportunities to excel and grow professionally, no matter what role you play at Pharmavite. So we offer training and development opportunities to help you pursue your goals. FULLY DIVERSE Everyone has a different view of the world, and we love that. Having a workplace where everyone is heard is key to good collaboration and meaningful participation. HEALTH-MINDED Health isn’t something we deliver only to customers. Our employees and their families are on the receiving end too, through wellness programs that help us practice what we preach. JOB ALERT FRAUD: We have become aware of scams from individuals, organizations, and internet sites claiming to represent Pharmavite in recruitment activities in return for disclosing financial information. Our hiring process does not include text-based conversations or interviews and never requires payment or fees from job applicants. All of our career opportunities are regularly published and updated on Pharmavite.coms Careers section. If you have already provided your personal information, please report it to your local authorities. Any fraudulent activity should be reported to: recruiting@pharmavite.com.