Sonatype is the software supply chain management company. We’re on a mission to change how the world innovates by making software development easier. From running the world’s largest repository of Java open-source components (Maven Central) to inventing componentized software development and then software supply chain management to creating the only solution that stops malicious open-source malware in its tracks, we’re constantly leading the industry while helping thousands of customers manage open source every day.
Already used by 15 million developers, we have lofty goals for our technology to be in the hands of every engineering team. And we need you to do that. Join us!
Learn more at www.sonatype.com.
At Sonatype we take a different approach to product support. Our worldwide team consists of talented technical contributors who see product support as an engineering challenge. We write code which lets us quickly replicate customer environments, analyze data from customer systems to pinpoint problems, replicate issues from recorded activity, and more. Our team members work directly with development teams, sales, and customer success to ensure the best possible customer experience. There are lots of interesting technical challenges to solve every day, and many opportunities to learn new skills and technologies. Does this sound interesting? Great, we’re hiring now!
For this role we’re looking for team members with great foundational skills in a few key areas, and a strong desire to expand their technical knowledge into new areas.
Job responsibilities include but are not limited to:
- Debug, and troubleshoot incidents with Sonatype products and solutions
- Replicate customer issues
- Assist product management in developing and prioritizing enhancement lists
- Summarize, communicate, and escalate customer experiences to management
- Contribute to and maintain Knowledge Base
- Respond to customer inquiries via support cases, email, chat and phone
Required Skills and Experience:
- 2+ years experience supporting complex enterprise software solutions
- Familiarity with the Java programming language
- Passion for providing the best support experience possible
- Exceptional communication skills – written and verbal
- Familiarity with Linux command line tools
- Experience with networking (Sockets, HTTP, LDAP, proxies/firewalls, SSL)
Experience with any of the following will be highly preferred
- Java based application troubleshooting and support
- Experience with basic scripting (Python, Bash, Groovy, etc.)
- SCM and CI/CD and associated tools (Jenkins, Bamboo, etc.)
- Component management build tools (Ant, Maven, npm, NuGet etc.)
- Container technologies (Docker, Kubernetes, etc.)
- SQL and databases (H2 and Postgres in particular)
- Sonatype, jFrog, Snyk, Whitesource or similar products
- Software development (JAVA in particular)
- LDAP and SAML
- Deployment/Configuration of Cloud platforms such AWS, Azure and GCP
Things that we are proud of
- 2023 Fast Company Best Places for Innovators
- 2023 Leader in Forrester-Wave for Software Compensation Analysis
- 2023 Gartner’s Magic Quadrant
- 2023 Software Report’s Top 100 Software Companies
- 2023 BuiltIn Best Places to Work
- 2022 Frost & Sullivan Technology Innovation Leader Award
- 2022 PeerSpot Silver Peer Award in Software Composition Analysis
- 2022 Tech Ascension Best DevOps Security Solution Award
- 2022 NVCT Cyber Company of the Year
- Company Wellness Week – We shut down company operations for a week to enable all employees to spend time pursuing personal growth and enjoying much needed and deserved rest.
- Diversity & Inclusion Working Groups
- Parental Leave Policy
- Paid Volunteer Time Off (VTO)
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At Sonatype, we value diversity and inclusivity. We offer perks such as parental leave, diversity and inclusion working groups, and flexible working practices to allow our employees to show up as their whole selves. We are an equal-opportunity employer, and we do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. If you have a disability or special need that requires accommodation, please do not hesitate to let us know.
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