The Associate Customer Support Representative reports directly to the Customer Support Team Lead. This role is responsible for interacting with existing and potential customers. After extensive training in this role, the Associate Customer Support Representative will respond to support requests via Zendesk to resolve support concerns and answer pre-sale inquiries.
Shift Hours:
11 AM PST – 8 PM PST / 8 AM EST – 5PM EST
OR
12 PM PST – 9 PM PST / 9 AM EST – 6 PM EST
Job Responsibilities
- Educate customers on privacy best practices
- Document information about the case, resolution, or feedback in order to help inform the strategic direction of the company
- Partner with internal teams to resolve complex issues while championing our customers’ needs throughout the process
- Resolve inquiries received via web, email, and internal ticketing system in a timeframe consistent with department and team service levels and goals
- Identify potential user interface issues
- Elevate customer issues that cannot be resolved to the Deleteme Support team lead.
Requirements
- Previous experience in customer support or a similar role
- Strong communication and interpersonal skills, including written skills
- Adept troubleshooting, problem-solving, and critical thinking
- Passion for learning and an ability to communicate complex issues in a clear and educational manner
- Ability to adapt to rapid changes in the workplace
- Proficient in using technology and navigating multiple system
What We Offer
- Comprehensive health benefits
- Flexible work schedule
- 100% work from home
- Generous 401k matching
- Paid time off
- 13 company paid holidays
- Childcare expense reimbursement
- Fitness reimbursement
- Birthday time off
$24 – $25 an hour
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