The role will be the first contact point remediating customer friction points. Also, it will work with different departments at Elastic like Support, Sales teams and Product. Escalating to senior members of the team or other teams as needed. And have a plan of actions and follow up with the customers at the start of their journey.

The Customer Success Engineer Associate role is a start point for anyone that is eager to learn and develop Elastic skills technically. In order to be successful in this role, you need to be naturally curious, like to test things yourself and to be excited to learn new technologies. The main goal of this role is to continuously develop your skill set. First, dealing with simple questions and engagements, and as the role develops get more complicated engagements and become a CSE.

What You Will Be Doing:

  • Serving as a technical point of contact for Elastic customers across the breadth of the Elastic customer journey
  • Working in a pooled model triaging and taking customer requests
  • Providing basic technical, architectural and best practice guidance
  • Understand the breadth of Elastic’s services and support offerings in order to make suggestions to customers based on their use case
  • Identify customer friction points through customer interaction and provide feedback on programmatic remediation
  • Shadow senior team members in order to enable
  • Escalate the issues as needed

What You Bring Along:

  • Previous experience working with Elastic customers or similar role recommended
  • A track record of success in a technical customer facing environment
  • Self starter who is able to analyze current processes and develop ideas based on a deep understanding of how customers engage with products
  • Willingness to learn the breadth of Elastic’s offering and how customers utilize Elastic in their wider business environments
  • Ability to learn new technologies quickly
  • Ability to communicate effectively with customers to enable onboarding and recommendations
  • Ability to effectively organize and manage multiple customers simultaneously
  • Team player, ability to work in a fast pace environment with a positive approach and responsive
  • Strong communication skills while multitasking at a rapid pace

Preference:

  • A technical background including Elastic technology stack

 

Additional Information – We Take Care of Our People

As a distributed company, diversity drives our identity. Whether you’re looking to launch a new career or grow an existing one, Elastic is the type of company where you can balance great work with great life. Your age is only a number. It doesn’t matter if you’re just out of college or your children are; we need you for what you can do.

We strive to have parity of benefits across regions and while regulations differ from place to place, we believe taking care of our people is the right thing to do.

  • Competitive pay based on the work you do here and not your previous salary
  • Health coverage for you and your family in many locations
  • Ability to craft your calendar with flexible locations and schedules for many roles
  • Generous number of vacation days each year
  • Double your charitable giving – We match up to $1500 (or local currency equivalent)
  • Up to 40 hours each year to use toward volunteer projects you love
  • Embracing parenthood with minimum of 16 weeks of parental leave

The typical starting Total Cash Compensation range for new hires in this role is between $78,700 and $108,200, which consists of a Base Salary or a Base Salary plus a Target Commission, depending on the specific role. The Base Salary offered may vary depending on factors including skills and experience.

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