Associate Consultant I

We are seeking a motivated, results-oriented, forward-looking team player who can help us grow and mature our Consulting services organization while ensuring the highest quality onboarding experience for our customers.

On a day-to-day basis, you will be responsible for establishing a solid foundation that drives customers’ future successes. You will help play a critical role in the success of the Consulting Services team. Leading virtual Salesloft trainings, providing basic sales strategy, product adoption and proactive communication – all with one goal in mind: ensuring the successful onboarding of our clients.

If you’re passionate about sales technology, providing a world-class customer experience, and thrive in a fast-paced, hyper-growth startup environment, then becoming Associate Consultant I, Consulting Services is the career path for you!

THE TEAM:

Salesloft’s Consulting Services team is composed of both seasoned and up-and-coming consultants who are all aligned on one mission: to redefine the Sales Engagement space and activate the authentic seller in all of us. They are also the epitome of our core values. Customers First. Team Over Self. Focus on Results. Bias Towards Action. Glass Half Full.

THE SKILL SET:

• 0-1 year of Professional experience, preferably in a customer-facing role in SaaS or technology
• Experience using Salesforce and/or Microsoft Dynamics is a plus
• Excellent interpersonal skills and ability to build relationships
• Experience having difficult conversations
• Huge drive, ambition, and motivation for success
• Outstanding work ethic, time management & prioritization abilities
• Character, integrity, and professionalism
• Commitment to being a team player by looking for ways to contribute value to others
• Experience working in a fast-paced environment
• Disciplined, flexible, and autonomous work habits; we don’t micromanage
• Bachelor’s degree preferred

WITHIN ONE MONTH, YOU’LL:

• Attend Salesloft’s New Hire Orientation, where you will learn our Salesloft story and understand what makes our “Lofters” unique
• Begin 1:1’s with your manager, understand your onboarding plan and delve into your daily responsibilities
• Understand the implementation methodology for our packaged onboarding offerings
• Begin shadowing of calls/meetings with more tenured team members to see our methodology in action via our Onboarding Program

WITHIN THREE MONTHS, YOU’LL:

• Achieve the Salesloft Administrator Certification, demonstrating your knowledge of our product
• Understand the various metrics and respective targets for your role (e.g. billable utilization, customer satisfaction, project margin) and those of the broader Customer Services organization (e.g. seats activated, product usage/adoption)
• Understand all aspects of the platform and how to train customers on the platform through our scaled onboarding program
• Start receiving implementation projects and ramping towards owning a full book of business

WITHIN SIX MONTHS, YOU’LL:

• Consistently meet or exceed your various targets (e.g. billable utilization, customer satisfaction, project margin)
• Assist in maintaining the Basic Onboarding programl via additional responsibilities that exist outside of implementation projects
• Begin your Skill Development program with your manager to focus on professional development around the core competencies of the role

WITHIN TWELVE MONTHS, YOU’LL:

• Shadow larger projects led by more tenured consultants
• Continue to provide excellent service to our customers and meet or exceed your various targets (e.g. billable utilization, customer satisfaction, project margin)
• Continue to focus on your OKRs
• Continue skill development sessions with your manager in order to hone your skills as a consultant
• Hit your KPIs on a consistent basis including CSAT and utilization

Why Should You Work At Salesloft?

• You will become part of an amazing culture with a supportive CEO and smart teammates who actually care
• You will work with an amazing team you can learn from and teach
• You will experience joining a high-growth/high-traction organization
• You will hear “Yes, let’s do that!” and then have the opportunity to successfully execute on your ideas
• We have a vibrant, open office that utilizes modern technology
• You will grow more here than you would anywhere else, that is a promise