Application Support Engineer III

Position works closely with Support, Development/QA, Implementation, and Product Management to ensure applications are supported and available 24×7.  Has a commitment to automation and ensure efficient operations and timely solutions to all open requests and problems. Helps drive our vision to provide better patient care by supporting our applications and customers to the best of their abilities.

At GHX we believe in fostering a diverse and inclusive workplace where everyone feels valued and supported. We are committed to building a team that represents a variety of backgrounds, perspectives, and skills.

Essential Duties and Responsibilities

• Implement task automation and business workflow monitoring through scripting or other monitoring technologies.
• Work Customer issues in assigned Salesforce queue by troubleshooting application issues and closing the loop with all parties involved.
• Contribute to the definition and management of application layer technology standards and processes including but not limited to: software version, configuration management, load balancing, database connectivity, release management.
• Monitoring tool administration and configuration.
• Support new customer implementations and the transitions from lower environments to production support.
• Respond to technical application questions and issues raised by customers in a timely manner.
• Participates in maintenance, performance testing, troubleshooting, and incident resolution for all customer facing GHX Applications.
• Administer assigned ticket queues and follow up with appropriate parties. Regularly, clearly and effectively communicate pertinent information to team members, management and customer according to Support service level standards.
• Provide feedback to product and development teams to improve usability and functionality of GHX applications.
• Ability to contribute different thoughts, ideas and viewpoints that lead to greater innovation on projects and cross-functional collaborative efforts.
• Other duties as assigned.

Qualifications

• 3+ years of Application Support or related experience.
• Must be able to work from own initiative, learn quickly, and function effectively with team members in a high pressure and dynamic environment.
• Must demonstrate effective listening, verbal and written communication skills.
• J2EE or .Net application production/customer support experience.
• Customer-focused attitude.
• Experience with task automation.
• Experience with environment monitoring tools (New Relic, PRTG, AWS).
• Ability to seek alternative sources of information.
• Ability to understand and work with complex enterprise application environments.
• Strong attention to detail and ability to follow established procedures.
• Familiarity with ITIL or MOF Change Management concepts (desired)
• Familiarity with Oracle/SQL Server and RDBMS concepts (desired)
• We are looking for someone who is proficient in the role requirements, but who also brings a unique perspective and diversity of thought to our team.​ GHX encourages candidates from underrepresented groups to apply and is dedicated to providing equal opportunities for qualified applicants.

Technical Skills (must have familiarity of a subset of the following):

• Windows and Unix OS proficiency (required)
• Perl, Python, Bash or other scripting familiarity.
• Amazon Web Services experience
• Linux Server Administration
• Windows Server Administration
• Apache Tomcat Administration
• IIS Application Server Administration
• Apache Administration
• Understanding of OSI Model
• JVM monitoring tools (jvmstat, etc)
• Network monitoring (snoop, NetMon)
• Business Objects Administration
• EDI (ANSI/X12) and XML knowledge
• RDBMS (SQL, Oracle) (preferred)
• AS2

Education / Certification(s):

• 4-year degree in computer science or related field or equivalent experience
• High School Degree or equivalent. (Required)
• Bachelor’s degree (Preferred)
• Technical certifications are always welcome (MCSE, AWS, CCNA etc.)

Estimated salary range: $71,000 – $94,600