We are hiring an AI Prompt Engineer to scale how teams across the company adopt and integrate AI into their day-to-day work. This is a hands-on role focused on prompt design, workflow implementation, and knowledge asset creation, with a goal of delivering repeatable, high-quality interactions across internal AI tools. You’ll play a key role in building and maintaining a centralized prompt library that powers AI workflows across the business, ensuring each prompt is clear, reliable, and aligned with internal standards. This work sits at the core of our broader AI strategy, reducing manual, repetitive work, improving team efficiency and delivering faster, more consistent experiences throughout the customer journey.
What your day could consist of:
- Design and implement AI-powered workflows that drive measurable business outcomes in collaboration with internal teams.
- Build and maintain high-quality, reusable prompts in a centralized prompt library.
- Iterate on prompts to enhance clarity, consistency, and automation logic.
- Troubleshoot and resolve issues related to prompt execution or system integration.
- Use tools like Zapier and APIs to connect systems and streamline workflows.
- Review prompt output quality across key use cases for accuracy and usefulness.
- Collaborate with Operations and Quality teams to scale review and feedback processes.
- Improve the accessibility and structure of internal knowledge content used by AI systems.
- Align with stakeholders across Ops, Enablement, and leadership on priorities and rollout.
- Translate feedback into actionable prompt or workflow improvements.
- Monitor prompt and workflow performance to identify improvement opportunities.
- Generate insights from usage data to inform decisions and share best practices.
What is needed:
- Strong practical understanding of LLMs and core AI concepts (e.g. prompt engineering, RAG, function calling) and how they can be applied across an organization’s internal operations.
- Experience in operations or AI-enabled roles with a strong focus on building automations that drive meaningful outcomes ideally where you leveraged AI to improve processes or outcomes.
- Familiarity with workflow tools like Zapier, APIs, or internal scripting frameworks to build lightweight AI integrations.
- Strong background in building or maintaining workflows that connect tools, reduce manual work, or improve user experience.
- A bias for action, you enjoy moving from idea to implementation and thrive in environments where experimentation and iteration lead to meaningful impact.
- Great problem-solving skills with an ability to identify, diagnose and resolve technical issues in AI-powered systems.
- Ability to analyze data and surface insights that drive continuous improvement.
- Strong communication and collaboration skills, adept at working cross-functionally with internal teams and external vendors to achieve shared goals.
- Agility in adapting to new technologies, shifting priorities, and evolving business needs.
Compensation:
$ 72,800 – 100,100 (per year salary)
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