As an Agent Success Partner you will act as the single point of contact between Real Estate Agents and Better Mortgage. You will be tasked with answering Agents inquiries, directing phone calls, building rapport and educating the Agent on the Better product and process. As part of this team you will fully immerse yourself in the overall Agent Experience.

You Will

  • Be primary owner and hold accountability for the Agent experience during and after the purchase transaction for our In House Better Agents
  • Build the home buying experience by offering and educating the Agent on our products and services such as BSS and Cover
  • Build relationships and help develop the Better brand with the Agent community through internal communications and weekly meetings
  • Work with Better purchase teams to ensure a seamless purchase journey for all of our customers, Borrower and Agent

You Have

  • 2+ years of experience in customer service and the mortgage industry (real estate experience is preferred but not required)
  • Confidence and aptitude with speaking to Real Estate Agents as our customers
  • Ability to work cross functionally with sales, ops, BRE and PDE teams to create open communication so that you can provide exceptional experiences for the Agents
  • Gain mastery knowledge of the mortgage operations/processes  throughout a transaction’s entire lifecycle from Preapproval letter to post-closings
  • Ability to answer tough questions and convert negative sentiment with thoughtful responses and messaging
  • A passion for providing an outstanding customer experience and pursuing strong relationships within the Realtor community
  • Proactive, problem-solving attitude and strong work ethic: you succeed no matter what and never let the ball drop
  • Fantastic interpersonal and communication skills, both verbal and written

Responsibilities will include:

  • Being the main point of contact for your agents to ensure client’s progress through loan process runs smoothly
  • Getting on the phones with Listing Agents to speak to client’s application and be their single point of contact
  • Working cross functional with our sales, operations, BRE, BSS teams to provide an exceptional customer experience
  • Nurturing and cultivating relationships with the Agents to provide an exceptional customer experience
  • Assisting in Agent pipeline management, which includes but is not limited to bumping client follow ups, managing agent requests, updating team on client’s milestones throughout the transaction
  • Partnering with agent teams to overcome issues along the way to provide the best customer experience possible, which in turn will help grow our brand
  • Understanding state mortgage nuances for your assigned states. EX Charlotte,NC requires closing to be with an attorney
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