his position will be a key member of the US Pensions team dedicated to administration and reconciliation of MetLife’s defined benefit bulk check group annuity contracts. The role will be responsible for client relationship management and is expected to use independent judgement and discretion in the oversight of core processing for a portfolio of key US Pensions clients utilizing bulk check arrangements.

Key Responsibilities:  

  •      Ensure that MetLife delivers on its commitments to an assigned portfolio of bulk check clients
  •      Establish and maintain client relationships
  •      Engage in on-going communication with clients regarding monthly activity, reconciliations, and general contract questions/updates, as needed
  •      Analyze bulk check activity including lump sums, new retirements and deaths to determine which events can be handled by GSS (Global Shared Services) and which activity requires special or non-standard processing and implementation
  •      Analyze, report, and resolve discrepancies in large scale data reconciliations
  •      For activity requiring special or non-standard implementation, work with the Operations Benefit Calculation Team and, as needed, the client, to ensure the activity or event is correctly handled in accordance with the contract provisions
  •      Determine what steps must be taken where deviations from the contract provisions may have occurred
  •      Conduct independent reviews of internal and external commencement and payment reports to determine consistency with the contract provisions
  •      Analyze and offer solutions based on experience with specific contract interpretations, as well as offer assistance to team members interpreting procedural and operational guidelines as they apply to more complex client specific contracts
  •      Develop subject matter expertise related to the technical aspects of participant benefits and pension contracts
  •      Propose new standard workflows to management and drive their implementation including conducting training sessions with the other administrators
  •      Conduct research and analysis of contract files and pension system data to interpret contract provisions and determine eligibility for benefits
  •      Work with partners in Operations and RIS Business Solutions to research and determine the source and cause of errors and discrepancies
  •      Analyze, develop and implement solutions to address these issues based on experience with specific contract interpretations
  •      Lead the reconciliation process conducted annually for assigned bulk check contracts
  •      Prepare, investigate, and suggest responses to annual bulk check reconciliation findings and determine appropriate modifications to workflows and procedures in response to findings as needed
  •      Submit requests for corrections to be made in the administration system and work with partners in Operations and RIS Business Solutions to ensure they are correctly implemented

Essential Business Experience and Technical Skills:
Required:

  •      4+ years related experience
  •      Demonstrated planning, tactical, analytical and strategic thinking skills
  •      Strong relationship management skills
  •      Strong Excel and other technical skills including look up functions and pivot tables
  •      Project management skills including leading projects and working effectively with others
  •      Effective communication skills, including presentation skills.
  •      Possesses analytical thinking skills
  •      Attention to detail and accuracy

Preferred:

  •      4-year college degree
  •      Understanding of annuity products and pension benefits

The salary range for applicants for this position is 47,200 to 79,600.

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