Dutchie is looking for an ACH Operations Analyst to assist with the support of our newest payments product, Dutchie Pay. This individual will act as a subject matter expert on consumer and merchant ACH and reconciliation questions, including escalation and triage of issues. This role will also serve as backup support for our ACH operations department, which may include some reconciliation and working closely with our bank partner(s). This is a quickly growing team, so we’re looking for someone who can collaborate cross-functionally and jump in as needed to manage multiple priorities.

What You’ll Do…

  • Reconcile funds transferred with banking partners daily, including originated and returned payments
  • Assist as needed with monthly reconciliation
  • Assist with resolving ACH returns and NOCs, including vendor tickets and investigations
  • Provide Tier 2 support for incoming Dutchie Pay ACH questions from merchants and consumers
  • Track losses from returns and retried payments and monitor for trends
  • Monitor transactions for unusual or suspicious activity and provide input on fraud rules
  • Monitor daily file export as needed
  • Additional Payments team assistance as needed with cross-functional teams such as Fraud, Risk, and Support

What You Bring…

  • 2+ years of back office recon and/or customer facing support for payments (ACH experience required; additional payments experience such as cards or wires a plus)
  • Ability to coordinate with both internal and external stakeholders
  • Detail oriented with excellent organizational skills
  • Ability to communicate effectively verbally and in writing
  • Strong sense of teamwork while working independently
  • Operate independently with little supervision on a day-to-day basis



You’ll Get…

  • Competitive Salary
  • Equity
  • 401(k)
  • Full Benefits – Medical, Dental, and Vision Insurance
  • Flexible vacation and sick days
  • Technology (hardware, software, reading materials, etc..) allowance
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