Flock Safety is looking for an Accounts Receivable Manager to join our team. This is a fully remote position, so exemplary time management skills, the ability to manage multiple tasks at once, critical thinking, a desire to solve customer problems, and effective communication throughout the customer experience are all key components to being successful in the role.

This role is responsible for managing the day-to-day billing, collections and customer support in relation to accounts receivable activity and directing the accounts receivable agents in their daily tasks. You will be a leader of the team that drives and owns cash collections in the company.

The Skillset 

  • A minimum of 6 years experience in billing and collection activity at a fast paced, high growth company, with at least 2 years of experience in a managerial capacity.
  • You will be someone that places customer service (external and internal) as a top priority and directs your team to do so as well.
  • Proven record of achieving collection targets consistently.
  • Excellent written and verbal communication skills.
  • Ability to provide guidance and motivate a high performing team.
  • Able to work independently, effectively managing and using time through organization and structure and supervise and direct team members (we are a remote-first company).
  • Work collaboratively with cross-functional teams to address complex issues and achieve optimal account resolution.
  • Prior experience in customer service or customer success will be a plus.

Feeling uneasy that you haven’t ticked every box? That’s okay, we’ve felt that way too. Studies have shown women and minorities are less likely to apply unless they meet all qualifications. We encourage you to break the status quo and apply to roles that would make you excited to come to work every day.

90 Days at Flock

We are a results-oriented culture and believe job descriptions are a thing of the past. We prescribe to 90 day plans and believe that good days, lead to good weeks, which lead to good months. This serves as a preview of the 90 day plan you will receive if you were to be hired as a AR Manager at Flock Safety.

The First 30 Days

  • Get access to all systems (Salesforce/Billing, Tesorio, Sigma etc.)
  • Gain a solid understanding of your customer collection statuses and billing cycles (frequency).
  • Schedule time with all “Key People” in the first 30-45 days.
  • Gain an understanding of the workflows relating to billing, collections and cash applications.
  • Start familiarizing yourself with your customers.  Get to know who they are, where they are located and key contacts.
  • Start to familiarize yourself with the Company products.

The First 60 Days 

  • Reach out to key customer contacts for billing and collections and introduce yourself.
  • By now you should have established regular contact with sales and CSMs relating to your customers.
  • Have a line of sight for timing of collections on all your key accounts.
  • Gain a fair understanding of billing and/or collection issues relating to your key customer accounts.
  • Understand the forecast model for billing and collections that is put together by FP&A.

90 Days & Beyond 

  • Thorough understanding of billing and collections issues on all your customer accounts.
  • Solid working relationships formed with sales and CSMs on all your customer accounts.
  • Ability to provide timing of collections on all yours and your team’s accounts.
  • Collections notes are current and accurate.
  • By now you are working independently and directing your team to resolve customer billing and collections issues and engaging internal stakeholders as necessary.
  • Solid understanding of Company products, billing structures and practices.
  • Provide input for the billing and collections forecast model.

 

The Interview Process 

We want our interview process to be a true reflection of our culture: transparent and collaborative. Throughout the interview process, your recruiter will guide you through the next steps and ensure you feel prepared every step of the way.

  1. Our First Chat: During this first conversation, you’ll meet with a recruiter to chat through your background, what you could bring to Flock, what you are looking for in your next role, and who we are.
  2. The Hiring Manager Interview: You will meet with your potential future boss to really dive into the role, the team, expectations, and what success means at Flock. This is your chance to really nerd out with someone in your field.

assessment you will be assigned and ensure you are fully prepared for your big day.

  1. The Panel: Learn more about the team, responsibilities, and workflows. You should be prepared to speak about past projects, how you collaborate and communicate with others, and how you live our values. Depending on the team and role you are interviewing for, you may meet with several teammates as well as cross-functional partners.
  2. The Executive Review: A chance to meet an executive and view Flock from a different lens. Be prepared to ask well-thought-out questions about the company, culture, and more.

 

The Perks 

💰Salary & Equity: In this role, you’ll receive a starting salary of $100,000 – $115,000 as well as stock options

🌴Use what you need PTO: We seriously mean it, plus 11 company holidays and your birthday off!

⚕️Fully-paid health benefits plan for employees: including Medical, Dental, and Vision and an HSA match.

👪Family Leave: All employees receive 12 weeks of 100% paid parental leave. Birthing parents are eligible for an additional 6-8 weeks of physical recovery time.

🍼Fertility & Family Benefits: We have partnered with Maven, a complete digital health benefit for starting and raising a family. We will reimburse $10,000 a year for adoption, surrogacy, or fertility.

🧠Mental Health: All employees receive an annual subscription to Headspace.

💖Caregiver Support: We have partnered with Cariloop to provide our employees with caregiver support

💸Carta Tax Advisor: Employees receive 1:1 sessions with Equity Tax Advisors who can address individual grants, model tax scenarios, and answer general questions.

💻WFH Stipend: $150 per month to cover the costs of working from home.

📚Productivity Stipend: $250 per year to use on Audible, Calm, Masterclass, Duolingo, Grammarly and so much more.

🏠Home Office Stipend: A one-time $750 to help you create your dream office.

🏢Coworking Space: If you’re not local to our ATL HQ, we’ll provide $250 a month to get you set up with an All Access Membership to WeWork (or a local coworking space in your area).

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