Job Summary: Specializes in identifying, developing, and closing opportunities with new or existing customers the deliver incremental profitable growth and positive customer experiences. Owns and develops customer relationships, collaborating with both customers and internal resources to address customer and company priorities. Leverages subject matter experts and provides solutions aligned with business-unit priorities to satisfy customer needs. Responsible for the full sales cycle, from winning new customers to growing share of wallet in targeted existing customers for Rackspace. Utilizes industry knowledge to differentiate Rackspace and to acquire new customers and drive new footprint. Builds deep relationships with strategic customers and prospects, presenting viable IT and business solutions. Utilizes an entrepreneurial mindset to develop a hunting list of target customers aligned with Rackspace’s multi- cloud solutions. Engages with C-suite executives, leveraging executive presence and emotional intelligence to understand customer challenges and competitor behavior to translate technology into impactful business solutions. Plans and executes pursuit and win strategies for specified opportunities, leads account reviews, and provides support to ensure successful development and implementation of strategic account plans, all while embodying Rackspace’s core values in the sales arena. Higher-levels responsible for large deal business development and retention of strategic new customer acquisitions and high-value existing customers to generate sustainable revenues in line with business objectives.
Work Location: Remote
Key Responsibilities:
- Strategic Agility: Demonstrates the intellectual dexterity to quickly pivot thinking and solutions based on new information. Creates strategies that demonstrate customer focus and knowledge of the business at hand while leaving room for innovation and agile execution.
- Drive for Results: Drives high performance with unwavering commitment. Passionately persists in the face of adversity and change. Tracks progress and holds self and others accountable for results. Comfortably shifts short-term strategies when necessary in order to accomplish long-term objectives.
- Relationship Building and Management: Recognizes and responds effectively to the impact of their behavior on others. Uses this understanding to pursue and build authentic relationships with Rackers and customers. Creates an environment of trust enabling others to be open and vulnerable.
- Growth Orientation: Exhibits a growth mindset that quickly shifts ways of thinking and operating. Maintains strong self-awareness of capabilities and impacts on others. Is a passionate advocate for their own and acts as a catalyst for change.
- Communication: Articulates the Rackspace story focusing on our value proposition through the lens of customers and the marketplace. Inspires action by conveying a compelling vision and purpose in meaningful messages. Actively listens and takes care to provide the right people the right information at the right time.
- Collaboration: Focus on wider business priorities when solving, planning and implementing in order to optimize our collective results. Demonstrates care and wider accountability for others’ success. Displays vulnerable decision making and accepts influence of others for optimal business outcomes.
- Business Acumen: Demonstrates a deep and applicable understanding of how the business achieves its goals and objectives. Is knowledgeable in current and future practices, trends, technology and information affecting the organization. Knows the competition and is aware of how strategies and tactics work in the industry/marketplace.
- Consulting: Understands the problem the customer is trying to solve and then recommends a solution that will specifically address that problem. Engages customers in identifying issues, options and desired outcomes, while keeping the customer’s best interests in mind. Acquires a keen perspective on the customer’s business and operational needs. Uses that broadening view to help resolve more complex and difficult issues, and to anticipate new customer needs.
- Influencing: Exhibits the ability to persuade or convince others to support an idea, recommendation or direction. Understands who the key decision makers are and uses persuasion to gain the support and cooperation from all parties involved to achieve a desired course of action consistent with the organization’s strategic goals and objectives.
- Motivation (Self-Starter): Actively seeks and identifies opportunities to contribute to and achieve goals. Maintains a sense of purpose, value, and ownership of their work and does so independently with little to no direction.
Qualifications:
- 12 – 14 years of experience in the field of role required.
- Experience cultivating new business with new and/or existing customers required.
- Prefer successful account management/IB sales experience, incorporating value/service selling in business or marketing experience.
- Ability to anticipate business issues; recommends product, process or service improvements.
- Able to overcome a high level of resistance that will be encountered early in the sales process.
- Entrepreneurial mindset.
- Able to communicate the same message in a different way to both technical and business-oriented people.
- Superior ability to adapt messages to stakeholders at all levels of the company, from CTO level to front-line technical support.
- Strong presentation, written and verbal communication skills. Goal oriented with superior work ethic.
- Able to influence others in decision-making.
- Superior negotiation skills and the ability to negotiate with many personality types.
- Effective time management skills and the ability to work numerous projects at once.
- Strong problem-solving skills and a high level of patience and the ability to nurture.
- Able to develop and manage internal and external business relationships of various temperaments, talents and convictions.
Discover your inner Racker: Racker Life
For applicants working in California, Colorado, Washington, or New York City, we are excited to share the base salary ranges for this position exclusive of fringe benefits or potential bonus. The successful candidate’s starting pay will be determined based on job-related skills, experience, qualifications, work location, and market conditions.
· The anticipated starting pay range of California, Washington state and New York City applicants for this role is $170,000-$271,900
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