Abeka Customer Experience (Full Time/Remote)

Dedicated to Excellence, Committed to Service Abeka Customer Experience (Full Time/Remote) The Customer Experience Agent ensures Abeka’s customers have the “Best Educational Experience in the World.” As a member of the primary contact team for customers interested in Abeka products and services, the Agent places orders, responds to inquiries, and manages complaints. Available in these states: AL, FL, GA, ID, IN, IA, LA, MS, NC, OH, OK, PA, TN, TX, VA, and WI. Pay is $15.53/hr., 40 hrs./wk. Communicate with Customers Respond to incoming calls, chats, and emails. Provide sufficient answers and solutions to all customer questions. Handle customer complaints and concerns respectfully and professionally. Redirect customers to other departments and teams when appropriate. Resolve Customer Issues Take complete ownership of any customer concern you encounter. Acknowledge issues, empathize with the customer, and work to quickly and effectively resolve problems on the first contact. Increase Job Knowledge Know and understand all policies, procedures, and process of the Customer Service department. Participate in refresher training and new skills training; always seeking knowledge and new ways to improve the customer experience. Recommend Improvements Utilize customer feedback and work experience to suggest improvements to the procedures and processes of Customer Service. FLSA Status – Scanning (Non-exempt) Education College Degree, HS (Required) Work Experience 1+ years in customer service, 3+ years in customer service Physical Requirements and Skills Communication, Deadline Management, Detail-Oriented, Learning Quickly, Multitasking, Operating Office Equipment, Prioritization, Quick Thinking, Social Media Platform, Working Independently Ideal candidates must be born-again Christians and must be dedicated to training young people for serving God; and must desire to educate students based on biblical values and be committed to excellence as a Christian educator who glorifies Christ as the source of all wisdom and knowledge. Applicants must agree with Pensacola Christian Colleges Mission, Purpose & Objectives, Doctrinal Position, Philosophy of Education, and Faculty & Staff Commitments. We reserve the right to fill this role at a higher/lower grade level based on ministry needs. An assessment may be required to be considered for this position. We are looking for qualified individuals who are Dedicated to Excellence, Committed to Service. Employee Services hires for Pensacola Christian Academy, Pensacola Christian College, and Abeka, all of which are experiencing tremendous growth. Our ministry began in 1954 when Pensacola Christian Academy opened with just 35 students. Since then, the Lord has blessed us in many ways. From its inception, we have been dedicated to excellence as a Christian educational institution that glorifies Christ and is dedicated to training young people to serve God. We are also committed to service as we reflect the name of Christ to the students whom we minister to daily and to families around the world. Are you interested in becoming a part of a vibrant ministry that is devoted to furthering the cause of Christ? If so, we would love to have you join us. Apply Now!