Salvage Processor

This role performs moderately complex claim related activities related to non-technical claims in accordance with established quality and timeliness standards on specific losses. As directed by management, the individual handles one or a combination of claim files. The individual is also expected to deliver compassionate service that is fast, fair, and easy, to ensure customer retention.

Key Responsibilities

• Makes and maintains a connection with the customer by understanding and meeting their needs

• May investigate prior losses and other information on file and orders reports as needed at the direction of adjusters and management

• Retrieves, prints and faxes, or mails supporting documentation to vendors or others as directed

• Handles claim files (locates/requests files, files paperwork, reconstructs missing files, moves misfiled documents, sends to other offices, etc.)

• Performs clerical duties, including data entry, filing paper documents, email, calendar management, and word processing

• Participates in or assists in training new or less experienced employees and demonstrating work processes

• Completes all necessary forms, logs documents into the system, and routes them to the appropriate parties

• Contacts or receives contact from customers or other claim related third parties to obtain and/or provide necessary file information to comply with quality and process standards

• Receives, screens and routes incoming telephone calls and other electronic correspondence

• Assists adjusters with more complex claim handling, analyze documentation and settle basic, straightforward, and routine claims quickly and efficiently

Experience

• 0-2 years experience (Preferred)

Supervisory Responsibilities

• This job does not have supervisory duties.

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Skills

Business Communications, Claims Processing, Detail-Oriented, Documentations, Organizational Skills

Compensation

Compensation offered for this role is $17.50 – 25.12 per hour and is based on experience and qualifications.

The candidate(s) offered this position will be required to submit to a background investigation.

Joining our team isn’t just a job — it’s an opportunity. One that takes your skills and pushes them to the next level. One that encourages you to challenge the status quo. One where you can shape the future of protection while supporting causes that mean the most to you. Joining our team means being part of something bigger – a winning team making a meaningful impact.

Allstate generally does not sponsor individuals for employment-