Enterprise Customer Success Manager

We’re looking for an Enterprise Customer Success Manager to partner with our largest customers and help them accelerate growth—not just with Warmly, but across their entire GTM stack. This is not a traditional CSM role. You’ll act as a strategist, coach, and consultant—guiding customers on how to orchestrate GTM plays, improve lead routing and scoring, and connect the dots between Warmly and other tools like Hubspot, Outreach, Salesloft, and beyond.

You’ll inherit a portfolio of enterprise customers, but your impact will extend to shaping Warmly’s customer success motion and scaling practices that drive retention, expansion, and customer advocacy.

What You’ll Do

• Partner with enterprise customers to strategize on GTM growth plays, orchestrating solutions across Warmly and the broader sales tech stack.
• Consult with leaders to design and implement routing, scoring, and workflow optimizations that unlock new revenue streams.
• Build playbooks, frameworks, and best practices that scale across our fastest-growing accounts.
• Serve as a trusted advisor on GTM stack integration, helping customers connect Warmly with tools like Hubspot, Outreach, Salesloft, Pylon, and Vitally.
• Collaborate with product and customer success teams to influence the roadmap based on enterprise customer needs.
• Continuously re-evaluate and evolve customer success processes, bringing creativity and startup-speed problem solving.
• Drive measurable outcomes—ensuring retention, expansion, and value realization for Warmly’s enterprise customer base.

What We’re Looking For

• Experience in Customer Success, Strategy Consulting, or Revenue Operations at a high-growth SaaS company.
• Strong knowledge of GTM tool stacks (Hubspot, Outreach, Salesloft, etc.) and how they interconnect.
• A passion for solving complex systems problems—routing, lead scoring, data flows, and automation.
• Comfort working with data to uncover insights and guide strategic recommendations.
• Ability to think like a consultant, operate like a change manager, and execute with the pace of a startup.
• Exceptional communication and storytelling skills—you can coach CROs, RevOps leaders, and sales managers with clarity and conviction.

Why Join Warmly

• Influence the direction of a high-growth Series A startup during a pivotal scaling moment.
• Work directly with some of the fastest-growing enterprise GTM teams in tech.
• A chance to not just manage accounts, but redefine how Customer Success scales in enterprise SaaS.
• High visibility role with outsized impact on retention, expansion, and product strategy.

Compensation

• 140-160k OTE and equity, depending on experience