Operations Manager – Supply

At Snorkel AI, we are pioneering new approaches to data development. Are you driven by solving challenging problems and delivering exceptional results? Snorkel AI is seeking an Operations Manager. As an Operations Manager, you will manage and optimize processes, ensuring high-quality outcomes and seamless delivery. This role blends operational rigor, analytical thinking, and cross-functional collaboration, offering a unique opportunity to make a significant impact.

About the Role

• Build and refine ticketing processes to streamline operations and improve response times
• Design and implement automated form processes that reduce manual work and improve data collection
• Create automated email workflows to enhance communication and operational efficiency
• Develop custom queries to extract actionable insights from operational data
• Leverage Zapier, Airtable, and other no-code/low-code tools to connect systems and automate workflows

Data & Insights

• Design scalable data workflows that leverage internal tools, external vendors, and various pieces of automation
• Drive faster decision-making abilities for the team by exposing key insights from within the process
• Determine user information that is missing, which leads to user experience improvements

Cross-Functional Impact

• Maximize marketplace efficiency and work with cross-functional partners to raise issues and implement corrective actions
• Grow our user base through implementation of retention and incentivization programs
• Partner with teams across the organization to identify operational bottlenecks and implement solutions
• Manage external partnerships and be a point of contact for them in resolving issues

About You

• 3+ years of experience in operations, project management, or related roles
• Proven track record of building and optimizing operational processes from the ground up
• Strong analytical skills with experience creating queries and extracting insights from data
• Excellent project management abilities with attention to detail and follow-through
• Experience with process automation tools (e.g., Zapier, Make, or similar platforms)
• Proficiency with collaboration and database tools (Airtable experience a plus)
• Strong communication skills and ability to work effectively with cross-functional teams

Basic Requirements

• Experience with CRM systems
• Familiarity with SQL or other query languages
• Background in technical operations or working with engineering/product teams
• Experience in a fast-growing startup or technology company
• Knowledge of email automation platforms

Personal Attributes

• Self-starter who thrives in ambiguous environments and can build structure from scratch
• Systems thinker who can see the big picture while managing detailed execution
• Problem-solver who enjoys identifying inefficiencies and implementing creative solutions
• Collaborative team player who can influence without authority
• Continuous learner excited to pick up new tools and technologies