Fraud Analyst

The Fraud team is an extremely essential part of Wisetack. As a Fraud Analyst, it is your responsibility to continually monitor and proactively eliminate fraud risks through thorough internal investigations, customer interviews, operational process improvement and ongoing monitoring of our customer base to ensure the safety and security of our business and our customers. You will have the opportunity to help shape the future of  Fraud Operations in a fast-growing business environment. The ideal candidate will possess strong attention to detail, problem-solving, and communication skills, along with an eagerness to work cross-functionally, a curiosity to learn more every day, and patience to navigate through challenging and ambiguous problems.

Responsibilities

• Perform in-depth reviews and investigations of new and existing merchant and borrower accounts to manage and mitigate any fraud risks
• Conduct phone interviews to ensure the identities of potential and current customers with high fraud risk attributes
• Write Questionable Activity Reports related to fraud investigation findings for the compliance team and external partners
• Work cross-functionally with internal stakeholders such as the Support, Growth, Compliance, Risk teams and act as a subject matter expert for any customer issues related to fraud operations
• Continually monitor and identify fraud-related trends through ongoing analysis
• Analyze and propose improvements to current fraud operations processes to enhance fraud detection and prevention
• Manage partnerships with Credit Reporting Bureaus, including credit reporting escalations and other administrative needs

Requirements

• 1+ years of financial fraud investigation experience in the financial services industry
• Strong and effective written and verbal communication skills
• Ability to perform investigations with a high degree of autonomy and accuracy
• High accountability and impeccable attention to detail with the capability to thrive in a fluid and fast-paced environment
• Demonstrable problem-solving, investigative and analytical skills

Bonus points

• FinTech experience
• Previous exposure to SQL and/or data analytics
• Related certifications in the lending or fraud space (CAMS, CFE, etc.)

Conclusion

The base salary for the position is $75,000, plus equity, and benefits. Please note that the base salary is a guideline, and individual total compensation will vary based on factors such as qualifications, skill level and competencies.