Operations Specialist

As an Operations Specialist on our Notary Connect team, you’ll play a critical role in ensuring smooth, accurate, and timely closings for our customers. You’ll be the go-to expert for managing notary scheduling, coordinating signing appointments, and safeguarding the accuracy of closing documents. This role is perfect for someone who thrives in a fast-paced environment, loves problem-solving, and is motivated by delivering exceptional customer experiences.

What You’ll Do

• Coordinate notary scheduling for signing appointments, ensuring every order detail is correct and every signing runs smoothly.

• Serve as the primary point of communication between notaries, clients, and internal teams.

• Troubleshoot and resolve transaction issues, escalating when necessary to prevent delays.

• Apply sound judgment to anticipate potential issues and proactively resolve them.

• Make timely outbound calls to resolve urgent, time-sensitive matters.

• Conduct quality control checks to ensure all signings meet expected milestones and prevent downstream issues.

• Review scanned documents for accuracy, confirming all required signatures, initials, and dates are complete.

• Report and resolve discrepancies in collaboration with other team members.

• Share feedback on processes, tools, and workflows to help improve efficiency and customer satisfaction.

• Contribute to special projects and initiatives as assigned by leadership.

Who You Are

• Detail-Oriented & Organized – You can juggle multiple tasks while maintaining accuracy and focus.

• Customer-Obsessed – You’re empathetic, patient, and always striving to deliver exceptional service.

• Adaptable & Curious – You embrace change, seek feedback, and are eager to learn.

• Collaborative – You thrive in a team environment, but also know how to self-manage in a remote setting.

• Communicative – You have excellent written and verbal skills and can keep stakeholders informed with ease.

Qualifications

• High school diploma (required).

• Mortgage, Title, or Notary industry experience is required — candidates must be familiar with mortgage documents and closing processes.

• 1–2 years of related customer service experience.

• Strong written and verbal communication skills.

• Ability to learn and navigate new computer applications quickly.

• Reliable high-speed internet and a quiet remote work environment.

Success Behaviors

• Reliable and punctual, with consistent attendance.

• Ready to flex with occasional overtime when needed.

• Proactively manages your schedule and communicates conflicts in advance.

• Actively participates in meetings and collaborates with teammates.

• Complies with all company policies and procedures.

Why You’ll Love This Role

This is a chance to make a direct impact on one of the most important parts of the homeownership journey. You’ll work with a supportive team, build deep expertise in mortgage and notary processes, and play a vital role in helping customers achieve stress-free closings. If you love solving problems, bringing order to complex processes, and delighting customers, this role is for you.

Compensation

If you are located in the SF Bay Area, NYC, or Seattle Metro area, the hourly range for this role is $25.00. For all other locations, the hourly range is $22.00

We currently have two openings with two shifts: 

• Monday–Friday, 12:30–9:00 PM PST
• Monday–Friday, 8:30–5:00 PM PST