Operations Manager

We’re looking for a (West) Regional Operations Manager to join the Operations team at AirGarage. In this role, you will be the owner of operational and financial performance across your region, directly responsible for ensuring our parking facilities run smoothly, look great, and maximize revenue potential. You will be both a builder and an operator, designing repeatable processes, managing third-party vendors, and developing pricing and enforcement strategies that directly impact AirGarage’s bottom line.

As the primary point of accountability for facility performance, you’ll balance boots-on-the-ground execution with analytical decision-making, moving seamlessly between site visits, vendor negotiations, and revenue optimization models. Your role will require you to be proactive in solving problems before they escalate, resourceful in managing competing priorities, and data-driven in shaping strategy.

This is a highly cross-functional role. You’ll partner with Sales, Product, and Partner Success teams to ensure our real estate partners see strong results and our customers enjoy a seamless experience. You’ll also lead our enforcement fleet (Space Force) and work closely with regional leadership to ensure every facility is performing at its peak.

Ultimately, you will be responsible for scaling operational excellence in your region: driving efficiency, profitability, and reliability while helping AirGarage expand our footprint and strengthen our reputation as the best operating partner for property owners.

WHAT YOU WILL DO 👷‍♀️

• Operational Execution
  • Ensure our properties look great and run smoothly through managing partnerships with third party vendors for routine (and not routine) services like cleaning, maintenance, wifi-installation, and more.
  • Own the physical appearance and day to day operations of all parking facilities in your region.
  • Proactively identify & resolve issues impacting facility performance.
• Enforcement Optimization
  • Manage the Space Force, our fleet of contract enforcers across your region.
  • Refine incentives and run experiments to maximize efficiency of our enforcement program.
• Pricing & Revenue Management
  • Develop, implement, and iterate on dynamic pricing strategies for the region’s portfolio.
  • Continuously evaluate market trends and competitor rates to maximize revenue.
  • Build and maintain reporting dashboards to track performance and guide decision-making.
• Cross-Functional Collaboration
  • Partner with the regional GM to align pricing and channel strategies with overall regional P&L goals.
  • Work with the Partner Success Manager to deliver a seamless experience for property owners and tenants.
  • Provide clear feedback to Product & Engineering on tools and systems that impact facility operations.

WHAT YOU NEED 👩🏼‍🎓

• 3–5+ years of experience in operations (ideally at another start up or company with a similar regional operations model (e.g. DoorDash, Uber, etc), banking, or consulting.
• Strong analytical skills: comfortable with SQL, spreadsheets, reporting tools, and data-driven decision-making.
• Process and systems driven: designs, documents, and enforces SOPs; builds repeatable playbooks; instruments workflows and iterates for quality and speed.
• Proactive, resourceful, and able to manage multiple priorities simultaneously.
• Excellent communication and organizational skills.
• Proven ability to use data to inform strategy, identify trends, and optimize performance including user-level analysis and segmentation
• Willingness to travel across the region for site visits and vendor meetings (20%+ Travel).

WHY THIS ROLE MAY NOT BE FOR YOU 🚨

We want to be transparent: this role is not a fit for everyone. Being a Regional Operations Manager at a fast-growing startup like AirGarage means you’ll face unique challenges that may not exist in later stage companies. You might want to pass if:

• You prefer a 9-to-5 rhythm. Our facilities run 24/7, and while we don’t expect constant availability, urgent issues sometimes arise outside of standard business hours.
• You want to stay behind a desk. This role requires regular travel and site visits, hanging out in parking garages, troubleshooting wifi boxes, or walking properties with vendors.
• You need highly defined processes from day one. We’re still building playbooks. You’ll often be the one creating the process for others to follow.
• You’re uncomfortable with ambiguity. At AirGarage, priorities can shift quickly as we scale. You’ll need to adapt, problem-solve, and move forward without perfect information.
• You’re looking for a large team of direct reports. This role is highly hands-on, leaning on third-party vendors and contractors, rather than managing a big staff.
• You prefer doing strategic work only. While strategy is part of the role, you’ll also be rolling up your sleeves on tactical execution daily.

If that energizes you rather than scares you off, you’ll thrive here.

THE UPSIDE 📈

• 📈 Equity: Have a stake in the business that you’re helping to build and grow.
• 🌴 Work remotely: Live and work wherever you like! We believe in folks working where they are happiest and most productive. We currently hire teammates that are located anywhere within North America.
• 🏥 Health insurance: We offer health insurance and currently cover 85% of the cost of medical plans for the primary employee and 50% of the cost of plans for dependents.
• 💻 Home office setup: Get a laptop + additional equipment needed to set you up for success.
• ⛺ Time to recharge: We have an unlimited PTO policy with a minimum requirement of 10 days per year.
• 🤑 401k: Make financial planning right for you with a 401k retirement savings program.
• ✈️ Team Off-sites: ~2 times per year our team comes together for a full week in places like Tahoe, Puerto Vallarta, San Diego, and Austin.
• 📚 BookGarage: Our team loves to learn and grow together so join us for our optional recurring book club.
• 🪴Room to grow:  Our team will be orders of magnitude larger within a few years, as a part of our foundational team you’ll have opportunities to grow with us.
• 🏙️ Transform our cities: The opportunity to change the way that the world thinks about real estate use in our cities.
• 👐 Work with a diverse team: At AirGarage, we’ve always been committed to building a thriving team that represents the communities we serve. Our team is currently 40% female and 30%+ from underrepresented communities.