Sr. QA Operations Associate

As part of our Strategy & Operations (S&O) team, you will be the cornerstone of task quality for AI training initiatives. You will support the development and oversight of a key program providing QA services to high-value clients, many working on cutting-edge AI models and applications. Your mission includes defining what makes a “good” written task, ensuring consistent application across a network of distributed task writers, and using technical QA to validate execution. The ideal candidate has a bias towards action and thrives in environments where they can partner with both internal stakeholders and external clients to deliver exceptional results.

💡 What You’ll Do

• Develop and maintain quality standards across network-submitted tasks
• Provide clear, constructive feedback to drive quality and consistency
• Validate task outcomes by reviewing SQL database diffs and running/debugging Python verifier scripts
• Collaborate with stakeholders to refine task guidelines, quality protocols, and operational processes
• Manage onboarding and assessment of task writers to ensure tasker readiness—aligned with AI project requirements
• Monitor task performance metrics and writer engagement; iterate on guidelines and workflows based on insights
• Develop and document scalable processes, enablement materials, and operational plans for task writer networks
• Partner with internal stakeholders, including Revenue, Product, and Engineering, to ensure customer needs are met
• Support the Director of Strategy & Operations with customer relationship management
• Provide support across other high-value client projects, as needed

🌟 Basic Qualifications

• 2-3 years of experience in QA, data operations, or process quality
• Strong, concise written communication; experience giving clear, constructive feedback
• Familiarity with Python and SQL
• Strong analytical and problem-solving skills, especially in ambiguous scenarios
• High attention to detail and commitment to maintaining standards at scale
• Candidates must have a United States address and be authorized to work without any Visa sponsorship

🌱 Preferred Qualifications

• Experience with QA tools and workflow platforms (e.g., Jira, Confluence, Sentry, HubSpot)
• Familiarity with AI/ML training, data labeling, or annotation workflows
• Ability to translate manual QA processes into scalable or automated workflows
• Experience coordinating or managing distributed testers/task writers

🤑 Benefits

• Base salary range of $70,000-$80,000 (depending on experience)
• Annual Performance Bonus
• 100% premium covered medical + dental employee coverage
• Annual membership to **One Medical Group & Talkspace**
• 401k + employer contribution
• 4 weeks of PTO to start + accrue an additional day per year of employment
• Unlimited wellness days – Sick? Doctors appointment? Mental health day? We’ve got you covered.
• Flexible, paid parental leave
• Stock options for every employee
• $250 office setup budget
• $50/month WFH stipend
• $250 annual learning & development stipend
• Awards for 360-degree recognition, work anniversaries, & birthdays
• Annual Company Retreat