Authorization Specialist

Grow Therapy is on a mission to serve as the trusted partner for therapists growing their practice, and patients accessing high-quality care. Powered by technology, we are a three-sided marketplace that empowers providers, augments insurance payors, and serves patients. Following the mass increase in depression and anxiety, the need for accessibility is more important than ever. To make our vision for mental healthcare a reality, we’re building a team of entrepreneurs and mission-driven go-getters. Since launching in February 2021, we’ve empowered more than ten thousand therapists and hundreds of thousands of clients across the country and insurance landscape. We’ve raised more than $178mm of funding from Sequoia Capital, Transformation Capital, TCV, SignalFire, and others.

What You’ll Be Doing: 

As an Authorization Specialist, your responsibilities might evolve as we scale. Your initial responsibilities will include:

• Accurately and efficiently submit prior authorization requests to insurance payers based on clinical and administrative requirements.
• Regularly track, follow up, and update the status of submitted authorizations to ensure timely approvals
• Research and find solutions to denied claims.
• Complete outbound calls to insurance carrier supervisors to investigate denial reasons.
• Resubmit claims with errors, utilizing knowledge of CMS 1500 forms and a broad understanding of data, coding, and policy errors.
• Ensures compliance by staying current with payer-specific authorization guidelines and maintains compliance with HIPAA and company policies.
• Draft appeals for relevant claim denials, adhering to medical policies for all insurance carriers
• Ensure patient data in all systems is accurate and up-to-date, reaching out to the appropriate contacts to resolve any inconsistencies.
• Collaborate with internal teams to gather required documentation and clarify payer requirements as needed.
• Prioritize workflows based on the age of claims.

The base compensation range for this position is $52,000 USD.

The base compensation for this role will vary depending on several factors, including relevant experience, qualifications, and the candidate’s working location.

You’ll Be a Good Fit If You Are:

• Process-driven: Highly organized, operational thinker, rarely leaving questions unanswered.
• Adaptable: You are comfortable in a fast-paced environment, with priorities changing weekly.
• Healthcare Experienced: Strong understanding of healthcare claims, plan benefits, and patient responsibilities. At least 2 years of experience in Medical Billing or Healthcare setting.
• Team Player: You are collaborative by nature, relish in camaraderie and group wins, and are looked to by colleagues or direct reports as a steadfast partner & source of encouragement

If you don’t meet every single requirement, but are still interested in the job, please apply. Nobody checks every box, and Grow believes the perfect candidate is more than just a resume. 

Note: Please upload your resume in PDF format

We use Covey as part of our hiring and / or promotional process for jobs in NYC and certain features may qualify it as an AEDT. As part of the evaluation process we provide Covey with job requirements and candidate submitted applications. We began using Covey Scout for Inbound on January 11, 2025.

Please see the independent bias audit report covering our use of Covey here.

Benefits

• The chance to drive impact within the mental healthcare landscape from day one
• Comprehensive health insurance plans, including dental and vision
• Our dedication to mental health guides our culture. Wellness benefits include (but are not limited to):
  • Flexible working hours
  • Flexible Time Off
  • Company-wide winter break
  • Mental health mornings (2 hours each week)
  • Wellness Stipend
  • In-office meals and snacks
• Continuous learning opportunities
• Competitive salary
• The opportunity to help build a rapidly scaling start-up organization by taking strong ownership of your work, mentorship, and our unbounded leadership opportunities