Associate Account Manager

As an Institutional Account Manager, you’ll be part of a dynamic, collaborative team of passionate professionals committed to helping Coinbase achieve its mission. In this role, you will act as a subject matter expert on Coinbase’s institutional suite of products, delivering world-class service and support to our most valued institutional clients across various segments. By demonstrating diligence, empathy, and a bias for action, you will play a pivotal role in driving the success of the Sales, Trading, and Prime organization while contributing to the growth of the crypto economy.

What you’ll be doing (ie. job duties):

• Support institutional client relationships: As an Account Management Associate, you will assist in managing relationships under the guidance of Senior Account Managers across various client segments. Collaborate closely with sales, operations, onboarding, and other institutional teams.
• Address client escalations: Respond to client escalations promptly and communicate important updates to Account Management Leadership, ensuring alignment and resolution.
• Enhance client experience: Work alongside Senior Account Managers to deliver a best-in-class experience by supporting partner management, prioritization, and seamless execution across Institutional teams.
• Build product and workflow expertise: Gain foundational knowledge of multi-product client workflows and strategies to ensure institutional clients successfully navigate and utilize Coinbase’s product suite.
• Manage client requests: Triage and manage incoming client requests, efficiently prioritize issues, and escalate complex matters to subject matter experts when necessary.
• Contribute to demos and sales support: Participate in prospect and client demo calls to observe and develop product knowledge while assisting sales teams as required.
• Organize client feedback: Collect and structure client feedback for internal teams such as Operations, Engineering, and Product. Help identify bugs, incidents, and opportunities for product enhancements.

What we look for in you (ie. job requirements):

• Team-oriented and client-focused: Strong sense of collaboration, ownership, and urgency in delivering success for clients.
• Excellent communication skills: Demonstrates exceptional verbal and written communication abilities tailored to diverse audiences.
• Relationship builder: Proven ability to establish and maintain lasting, trust-driven relationships with both clients and internal teams.
• Proficiency with Google Suite

Nice to haves:

• Digital Assets experience & knowledge
• Prior Prime Brokerage experience
• Familiarity with AI tools
• Prior Account/Relationship Management experience

Job #: P71524

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