Account Manager

Become a core player in Observe’s growth engine. You’ll utilize a consultative sales approach and effectively align client goals with Observe.AI solutions. Observe.AI’s best-in-class CS function is establishing the Account Management arm to empower Customer Success Managers to focus exclusively on maximizing client value and adoption of existing solutions. The Account Management division works in close partnership with dedicated Customer Success Managers. You’ll be focused on customer expansion via Observe.ai’s existing and future innovations. Expect to be a core contributor to the internal processes and cross-functional collaborations that make this Customer Success function a powerhouse.

What you’ll be doing

• Build the necessary rapport and credibility with executives (internal and client stakeholders)
• Partner with Customer Success, Sales Engineers, and Product for continuous feedback loops that drive measurable growth and product impact
• Operate in ambiguity as the new Account Management division builds the blueprint for growth ahead
• Build targeted and tactful account growth plans that result in clear RO

What you bring to the role

• 5+ years of Account Management in SaaS or the CX space
• Background selling in the Contact Center space
• Proven track record of meeting or exceeding revenue growth goals for a high-growth SaaS company with multiple technology products
• You sell with integrity; delivering only solutions of true client value (proven in your client growth and client impact)
• Take pride in co-building the frameworks that make customer retention and growth efforts smart, coordinated and scalable
• Solution selling experience; preferably to existing accounts
• Ability to effectively interface with C-Level executives; recognizing the lens and motives of each stakeholder with the ability to actively listen and adapt communications accordingly
• You see contribution to culture and holistic impact as core to your professional success

What you can expect

• Competitive compensation including equity
• Excellent medical, dental, and vision insurance options
• Flexible time off
• 10 Company holidays + Winter Break and up to 16-weeks of parental leave
• 401K plan
• Quarterly Lifestyle Spend
• Monthly Mobile + Internet Stipend
• Pre-tax Commuter Benefits

Salary Range

The base salary compensation range targeted for this full-time position is $129,000 – $165,000 per annum.