Demo Architect – AI

Zendesk is seeking a forward-thinking Demo Architect to join our team. In this pivotal role, you will help own, develop, and maintain all centralized demo environments and critical demo assets utilized by our Sales, Solutions Consulting (SC), and broader Go-To-Market (GTM) teams. You will partner closely with Sales, SCs, and Product organizations to understand business demonstration needs and translate them into high-quality, impactful demos that help close deals.

This role combines strong technical skills with an innovative mindset, ideally suited for someone who embraces AI and automation to elevate productivity, has keen attention to detail, and is passionate about supporting their teammates. You will roll up your sleeves to build technical solutions, collaborate across teams, and create compelling written and recorded enablement content.

Responsibilities:

• Lead the design, development, and maintenance of all centralized demo environments and associated demo assets.
• Leverage AI-assisted/low-code development tools to streamline demo creation, testing, and customization processes, enhancing efficiency and scalability.
• Partner with Sales, SCs, Product, and other stakeholders to gather requirements and align demos with business and technical needs.
• Translate complex business processes into seamless technical demonstrations that clearly showcase product value.
• Develop and maintain precise, easy-to-follow Demo Guides and Demo Scripts for all centralized demos.
• Continuously enhance product knowledge to maintain an expert-level understanding of Zendesk’s solutions.
• Work collaboratively with Solution Consultants to design customized, personalized proof-of-concept demos tailored to specific customer scenarios.
• Provide proactive internal support and enablement to Solution Consultants, ensuring effective usage and implementation of demo assets.
• Record and deliver polished demo videos and enablement content to facilitate team learning and customer engagement.
• Stay abreast of emerging technologies and AI advancements to continuously improve demo frameworks and tools.

What you bring to the role:

• 5+ years of experience building and maintaining demo environments or equivalent technical experience.
• Strong experience working with APIs and backend integrations.
• Hands-on troubleshooting expertise and problem-solving skills in technical, customer-facing environments.
• Solid knowledge of modern web and scripting technologies (JavaScript, HTML, CSS) and SaaS applications.
• A deep passion for AI and technology, with a proactive commitment to staying current on the latest advancements in AI, automation, and developer tools, eagerly applying new learnings to improve demos and workflows.
• Demonstrated passion for technology and continuous learning, eager to explore new languages, tools, and services.
• Strong collaboration skills with a genuine desire to support and uplift team members through shared knowledge and creativity.
• Meticulous attention to detail ensuring demos are robust, accurate, and high quality.
• Comfort in recording and presenting demo content for both internal and external audiences with clarity and confidence.

Bonus points:

• Experience working with Zendesk products and platform.
• Experience at a SaaS provider in the customer support, chatbot, or conversational AI ecosystem.
• Early adopter of AI-assisted development tools like Cursor, Windsurf, Lovable, and Microsoft Copilot, to boost productivity and innovate solutions.