Solution Architect

The Solution Architect is a critical member of the Solution Design team, responsible for ensuring customers have smooth transitions from sales to services, best-build configurations and are making the most of their Legion WFM system technically and functionally. This role also works closely with Consultants on Delivery to establish and follow the Legion Consulting Center of Excellence (CoE) best practices for implementation.

RESPONSIBILITIES AND DUTIES

• Conduct detailed discovery meetings, collect requirements, and gain mutual understanding of customers’ needs followed by positioning ideal customer success solutions to resolve these needs
• Collaborate with internal business development and alliances teams to further align on partner led solutions to support enterprise customer needs
• Drive pre-sales execution to meet and exceed identified services revenue and customer success targets
• Drives the sales handover to the delivery team for implementation kickoff
• Configuration oversight and consulting on best practices
• Account Management support including product-driven upsell opportunities and configuration improvement recommendations
• Ensures consistent product knowledge share via the consulting Center of Excellence (CoE)
• Services selling during the sales process
• Implementation scope and Delivery / Services Statement of Work (SoW) creation
• Validation of and co-own Solution Blueprint with Consultants
• Positioning Legion product during pre-sales process
• Reviewing and development of standard SOW templates
• Mentor & lead Principal Consulting Managers & Consultants
• Proof of Concept (POC) & Pilot requirements definition & timeline
• This role is measured by Statement of Work (SoW) Estimates vs Actual Costs and quality solution blueprints delivered on time

REQUIRED SKILLS AND QUALIFICATIONS

• Prior experience in a customer facing or customer service oriented role.
• Self-motivated and able to work autonomously while incorporating direction for mentors.
• Proven ability to juggle multiple account management projects at a time, while maintaining sharp attention to detail.
• Curious mindset that pursues regular learning opportunities to get to know the “how” and “why” of things.
• Experience mentoring or coaching others in technical roles.
• Must have working knowledge of Google Suite applications such as Docs, Sheets, Slides, etc.

PREFERRED QUALIFICATIONS AND ATTRIBUTES

• 3-5 years in Workforce Management Software preferred
• Proactive and able to command respect through intelligence, hard work, and persistence
• Personal passion and fervor for industry-leading next-generation technology
• Ability to operate in an environment with limited resources
• A great communicator who can distill powerful messages which resonate with customers
• Track record of building positive relationships with peers
• Continuous and thoughtful listener, able to learn from others and leverage input
• Strong personal work ethic focused on high priority issues; action and results-oriented
• Unquestionable integrity, credibility, and character; demonstrated high moral and ethical behavior
• Prioritizes customer health
• Hands on leadership
• Cares deeply about service quality and the end user experience

COMPENSATION & BENEFITS

Salary Range: $125,000 – $140,000 + Bonus + Stock Options