Consumer Experience Specialist

The Consumer Experience team is critical to forging and maintaining lasting relationships with our millions of customers. Reflecting GOAT Group’s core values of authenticity and innovation, you will join a collaborative team that solves problems with thoughtfulness, empathy and speed. The result is a world-class customer experience that builds trust with our buyers and sellers worldwide.

In this role, you will:

• Be working a shift Pacific Time Zone: 9am – 6pm including a weekend day
• Resolve customer support issues with the utmost patience and by adhering to company policies
• Provide fast, accurate, and personalized customer support with a positive attitude through email and chat
• Troubleshoot technical issues related to our mobile apps and website
• Maintain a position of trust and responsibility by keeping customer information and interactions confidential
• Be flexible to carry out other assignments as they come up

We are looking for:

• Passion for sneakers, technology and helping others succeed
• Experience delivering customer focused solutions to meet customer needs
• A quick learner, a self-starter, able to work independently, and you’re willing (and able) to handle the pressures of an increasing level of responsibility
• Excellent written and verbal communication skills; able to interact with customers in a clear and concise manner
• Must be a team player who is able to make independent decisions based on established guidelines
• Must be able to prioritize work and manage time effectively; the ideal candidate thrives in a fast-paced, multi-faceted environment
• Must have reliable wifi
• Highly organized with demonstrated attention to detail
• Must be available and willing to work extended hours as needed (during crunch times!) per day or per week, and holidays, to meet business needs