Position Summary
About the role
- Develop and manage end-to-end technical onboarding projects with customers to drive adoption of Harness products.
- Manage and own process, working with multiple stakeholders internally and externally, and representing the customer point of view within the engineering organization.
- Manage and own end-to-end customer escalations, from tracking, prioritization to customer communication and feedback.
- Drive and influence technical and product strategy cross functionally that will help reduce complexity of onboarding projects and reduce customer cycle time.
- Design measurements to track impact and drive internal and external process improvements.
- Articulate the technology, requirements, goals, and milestones of your team.
- Help drive product decisions to align with higher company initiatives
About you
- B.S. in Computer Science or a related technical discipline, or equivalent experience.
- 5+ years of software engineering or systems engineering and/or in technical product/program management experience.
- Experience driving and delivering complex SaaS software from inception to delivery.
- Proficient in project management and issue tracking tools like Jira.
- Experience interacting with external customers and driving programs with customer teams.
- Knowledge of user needs, gathering requirements, and defining the scope.
- Experience operating autonomously across multiple teams and functions demonstrated critical thinking and thought leadership.
- Organizational, coordination, and multi-tasking experience.
- Analytical and problem-solving experience.
- Experience establishing work relationships across multi-disciplinary teams in a different timezone
- Experience with CI/CD pipelines is a plus
Work Location
- US- Remote – preferably within the Eastern time zone
What you will have at Harness
- Competitive salary
- Comprehensive healthcare benefits
- Flexible Spending Account (FSA)
- Flexible work schedule
- Employee Assistance Program (EAP)
- Flexible Time Off and Parental Leave
- Monthly, quarterly, and annual social and team building events
- Monthly internet reimbursement
Harness in the news:
- Harness Grabs a $150m Line of Credit
- Welcome Split!
- Harness Recognized in Inc.’s Best Workplace Awards 2022
- Harness on LinkedIn: America’s Great Companies to Work For — And What You Can Learn From
- #6 – Glassdoor Best Places to Work 2021 list
- #17 on Forbes Top 50 Cloud Companies to Work For
- #47 on LinkedIn’ Top 50 Companies to Work For
- #2 on Quartz 2021 list best places to work for remote workers
- 2021 Career Launching Companies List
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex or national origin.
Note on Fraudulent Recruiting/Offers
We have become aware that there may be fraudulent recruiting attempts being made by people posing as representatives of Harness. These scams may involve fake job postings, unsolicited emails, or messages claiming to be from our recruiters or hiring managers.
Please note, we do not ask for sensitive or financial information via chat, text, or social media, and any email communications will come from the domain @harness.io. Additionally, Harness will never ask for any payment, fee to be paid, or purchases to be made by a job applicant. All applicants are encouraged to apply directly to our open jobs via our website. Interviews are generally conducted via Zoom video conference unless the candidate requests other accommodations.
If you believe that you have been the target of an interview/offer scam by someone posing as a representative of Harness, please do not provide any personal or financial information and contact us immediately at security@harness.io. You can also find additional information about this type of scam and report any fraudulent employment offers via the Federal Trade Commission’s website (https://consumer.ftc.gov/articles/job-scams), or you can contact your local law enforcement agency.
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